DYWIDAG

Team Lead

• Lead and manage one Taiwan-based IT Systems Administrator
• Set objectives, conduct 1:1s and performance reviews, approve leave, and manage regional coverage
• Allocate and prioritise workload across incidents, service requests, and projects
• Coach team members and identify skills gaps and development plans
• Maintain handover and coverage across the Australia–Taiwan time difference
• Own the regional ManageEngine ServiceDesk Plus queue and monitor SLA performance
• Resolve escalated incidents and fix-for-fail issues
• Develop, agree, maintain, and report on structured IT Service Level Agreements
• Drive adoption of the Global Service Desk, self-service, and knowledge base
• Coordinate regional major incidents, including communication, escalation, and post-incident review
• Maintain, support, and secure servers, desktops, laptops, networks, and regional IT systems
• Administer Active Directory, Microsoft 365, Teams, licences, and joiner/mover/leaver processing
• Administer switches, routers, firewalls, servers, and other network equipment
• Manage security solutions, hardware/software upgrades, backups, recovery, and disaster recovery testing
• Maintain the IT asset register and align Active Directory hardware records
• Create and maintain IT incident, service, process, and procedure documentation
• Identify and recommend technology and process improvements
• Manage operational relationships with regional suppliers and third-party support partners
• Prepare specifications, obtain quotations, recommend regional IT spend, and track consumption without budget authority
• Support compliance, data protection, security, finance audits, and disaster recovery activities
• Ensure privileged changes are logged and reviewed
• Maintain working relationships with internal teams and suppliers to ensure services are supported effectively

IT Team Lead – APAC, Australia

System Administrator

• Provide desktop support primarily for UK-based users and factory systems, including hardware, software and infrastructure
• Ensure service requests and incidents are addressed promptly in accordance with SLAs and business impact
• Resolve service desk issues and escalate to line management when required
• Maintain the IT asset register, service contracts and aligned Active Directory hardware records
• Maintain Active Directory employee information and archive/remove expired email accounts
• Set up IT equipment and users according to defined procedures and identify process improvements
• Create and maintain documentation for IT incidents and services
• Review IT documents and procedures to keep information current and accurate
• Maintain support and security for servers, desktops and laptops
• Create and maintain user IDs and Active Directory accounts
• Research network products, services, protocols and standards
• Administer hardware and software upgrades
• Assist with the Microsoft 365 environment, including Teams and licence allocation
• Maintain firewall, antivirus and intrusion-detection security solutions
• Perform daily maintenance of switches, routers, firewalls, servers and other network equipment
• Develop, agree and maintain structured IT Service Level Agreements with the business and IT Managers
• Increase use of the Global Service Desk system
• Maintain effective relationships with internal teams and suppliers
• Support corporate compliance, finance and DPA audits, GDPR, security and disaster recovery
• Keep current with technologies and innovations and identify improvements to company performance
• Connect with industry forums and attend annual conferences