Revenue Cycle Specialist II – Patient Billing, Collections

E.N.T.

. Handle all incoming patient billing inquiries for ENT Specialty Partners offices .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical billing, claims processing, and collections, with a strong understanding of insurance remits and medical terminology. Provides exceptional customer service while maintaining confidentiality and adhering to HIPAA guidelines.

Highest-signal resume keywords

Medical Billing ExperienceClaims ProcessingCustomer Service SkillsUnderstanding Insurance RemitsBilingual in English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical CodingClaims ProcessingPayment PostingBasic Math SkillsData EntryUnderstanding Medical ClaimsEOB UnderstandingAccount ReconciliationAR Follow-UpMulti-Line Phone System

Soft Skills

Excellent CommunicationCustomer Service OrientationAttention to DetailProblem-Solving

Tools & Technologies

EMR/EPM SystemsEClinical Works Practice ManagementMS OfficeMulti-Functional Printer/Copier/Fax

Industry Keywords

HIPAA ComplianceENT SpecialtyInsurance Reimbursement PracticesCollection Laws

About the role

Key responsibilities & impact

Handle all incoming patient billing inquiries for ENT Specialty Partners offices
Settle account balances and resolve claim issues using company policies and procedures, medical coding, insurance reimbursement practices, and collection laws
Accurately enter information into the computer system
Provide reimbursement assistance and superior customer service to patients and their families
Follow HIPAA guidelines and provide medical records to authorized parties upon request
File and bill patient transactions accurately and timely
Handle incoming calls and triage billing inquiries regarding outstanding balances
Take payments over the phone
Make outbound calls to patients or guarantors regarding outstanding balances and offer payment options
Review patient account balances and determine appropriate prior actions by billing, payment posting, and AR follow-up
Answer and respond to correspondence related to patient accounts
Post charges, payments, adjustments, and related activities in the EHR
Maintain confidentiality and perform other related duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Understanding insurance remits and remark codes (REQUIRED)
Minimum 3 years recent experience in medical billing, claims processing and collections
Minimum 3 years recent experience handling incoming patient calls for post adjudicated claims for providers
Excellent customer service skills with an understanding of delivering information to a patient / customer in a timely manner
Bilingual in English/Spanish preferred, but not required
Understanding of medical claims and terminology
Basic math skills and ability to accurately process money transactions; must be able to read and understand an EOB
Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator, postage machine, and so on
Proficient using the computer, data entry, and above average typing skills
Experience with MS Office, EMR/EPM systems
Experience with eClinical Works Practice Management system preferred
Prior experience with ENT specialty a plus