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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in audit program leadership, operational oversight, and performance monitoring, with a focus on developing metrics, dashboards, and process improvements. Capable of coordinating auditor staffing, resource allocation, and ensuring compliance with quality standards across projects.
Highest-signal resume keywords
Audit Program LeadershipPerformance Metrics DevelopmentResource Allocation CoordinationProcess Improvement ImplementationAuditor Training and Mentorship
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Audit Performance MonitoringData Analysis for Audit TrendsStandardization of Audit MethodsDocumentation Quality AssuranceCorrective Action Planning
Soft Skills
LeadershipCollaborationCoachingCommunication
Tools & Technologies
Audit DashboardsReporting Tools
Industry Keywords
QA/QCFirst Time RightSOPsField VerificationTicket Closure
About the role
Key responsibilities & impact- Provide leadership and operational oversight for the audit program across assigned Strategic Accounts projects and locations
- Partner with Production, Project Management, QA/QC, Training, and site leadership to develop and execute audit plans supporting project milestones and turnover schedules
- Establish audit operating structures defining responsibilities, workflows, communication expectations, and escalation paths
- Coordinate auditor staffing, resource allocation, and ticket distribution across projects
- Monitor ticket volume, aging, closure rates, productivity, utilization, backlog, and overall audit performance
- Drive timely ticket closeout by setting expectations, monitoring progress, removing roadblocks, and coordinating corrective action
- Develop and maintain audit metrics, dashboards, and leadership reporting
- Identify recurring audit deficiencies and communicate them to QA/QC and Production leadership
- Support First Time Right initiatives by analyzing audit data for repeat failures, installation trends, training gaps, and process improvements
- Develop and maintain a pipeline of qualified auditors with Training and QA/QC leadership
- Provide coaching, mentorship, and technical guidance to auditors and audit-process personnel
- Standardize audit methods, documentation, classifications, troubleshooting, and closeout expectations across projects
- Verify audit findings, deficiencies, locations, responsible scope, root causes, corrective actions, and resolutions
- Incorporate customer quality requirements, specifications, SOPs, and lessons learned into audit processes
- Participate in project planning, turnover, quality, and operational meetings
- Communicate audit risks, staffing concerns, backlogs, recurring deficiencies, and schedule impacts to leadership
- Support incident reviews, root-cause analysis, corrective-action plans, and lessons learned
- Maintain field presence and verify consistent audit execution across projects and shifts
- Promote collaboration between QA/QC and Production
- Implement process improvements to increase audit efficiency, ticket closure, First Pass Yield, First Time Right performance, and project quality
- Support continuous improvement of audit tools, reporting, workflows, and technology
- Travel between project locations to support audit operations, training, project recovery, customer priorities, and program needs
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- Ability to follow safe work practices and company and client worksite safety policies and procedures
- Ability to coordinate auditor staffing and resource allocation based on project priorities, workload, schedule, ticket volume, and auditor competency
- Ability to monitor ticket volume, aging, closure rates, productivity, and audit performance
- Ability to develop and maintain audit performance metrics, dashboards, and reporting
- Ability to establish performance expectations for auditors, including productivity, accuracy, documentation quality, and ticket closure
- Ability to identify audit trends, recurring deficiencies, root causes, corrective actions, and process-improvement opportunities
- Ability to support auditor qualification requirements, competency assessments, field verification, mentoring, and ongoing development
- Ability to verify technical knowledge and field competency before auditors work independently
- Ability to standardize audit methods, documentation requirements, ticket classifications, troubleshooting practices, and closeout expectations
- Ability to ensure audit documentation is accurate, complete, professional, and compliant with company and customer requirements
- Ability to travel between project locations as required
- Ability to sit, stand, walk, use hands and arms, communicate verbally, stoop, kneel, work in tight or confined spaces, and regularly lift or move up to 40 pounds
- Ability to regularly carry and climb ladders to 20 feet
- Ability to operate scissor lifts, telehandlers, boom lifts, and UTVs if required
Benefits
Comp & perks- Competitive pay
- Opportunities for professional development and career growth
- BICSI training facilities
- A supportive and inclusive work environment
- Health, dental, and vision insurance
- Paid time off and holidays