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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and operational oversight in audit programs, ensuring compliance with safety policies and effective collaboration across teams. Capable of developing and executing audit plans, monitoring performance metrics, and driving continuous improvement in audit processes.
Highest-signal resume keywords
Audit Program LeadershipPerformance Metrics DevelopmentCollaboration With QA/QCAuditor Qualification And DevelopmentFirst Time Right Performance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Audit Documentation AccuracyTicket Closure Rate MonitoringBacklog ReductionAuditor Productivity AssessmentProcess Improvement ImplementationRoot Cause AnalysisField VerificationTechnical Knowledge VerificationAudit Method StandardizationQuality Assurance Compliance
Soft Skills
CollaborationCoaching And MentoringCommunicationProblem SolvingLeadership
Tools & Technologies
Audit Metrics DashboardsReporting ToolsWorkflow Management SystemsConstruction Equipment Operation
Industry Keywords
First Pass YieldFirst Time RightQA/QCProject ManagementSafety PoliciesOperational OversightAudit ExecutionCustomer TurnoverField PresenceConstruction Environments
About the role
Key responsibilities & impact- Follow safe work practices and company and client worksite safety policies and procedures
- Promote E2 Optics' Core Values and foster a collaborative, accountable, family-centric culture
- Provide leadership and operational oversight for the audit program across assigned Strategic Accounts projects and locations
- Partner with Production, Project Management, QA/QC, Training, and site leadership to develop and execute audit plans supporting project milestones and turnover schedules
- Establish audit operating structure, responsibilities, workflows, communication expectations, and escalation paths
- Coordinate auditor staffing and resource allocation based on project priorities, workload, schedules, ticket volume, and auditor competency
- Assign auditors based on experience, qualifications, productivity, and technical competency
- Oversee audit ticket distribution and balance workloads
- Monitor ticket volume, aging, closure rates, productivity, and audit performance to identify bottlenecks and support needs
- Drive timely ticket closeout and coordinate corrective action with Production and project leadership
- Develop and maintain audit metrics, dashboards, and reports covering audit progress, ticket closure, backlog, productivity, and project risk
- Establish auditor performance expectations for productivity, accuracy, documentation quality, and ticket closure
- Identify audit-finding trends and communicate recurring deficiencies to QA/QC and Production leadership
- Support First Time Right initiatives using audit data to identify repeat failures, installation trends, training gaps, and process improvements
- Partner with Training and QA/QC leadership to develop a pipeline of qualified auditors
- Establish auditor qualification requirements, competency assessments, field verification, mentoring, and ongoing development
- Verify new auditors' technical knowledge and field competency before independent authorization
- Coach and mentor auditors, leads, supervisors, and other audit-process personnel
- Standardize audit methods, documentation, ticket classifications, troubleshooting, and closeout expectations
- Ensure audit documentation is accurate, complete, professional, and compliant with company and customer requirements
- Verify findings identify deficiencies, locations, responsible scope, root cause when applicable, corrective action, and resolution
- Incorporate customer quality requirements, specifications, SOPs, and lessons learned into the audit process
- Participate in project planning, turnover, quality, and operational meetings
- Communicate audit risks, staffing concerns, backlogs, recurring deficiencies, and schedule impacts to leadership
- Support incident reviews, root cause analysis, corrective action plans, and lessons learned
- Maintain field presence and verify consistent audit execution across projects and shifts
- Promote collaboration between QA/QC and Production
- Implement process improvements to increase audit efficiency, ticket closure, First Pass Yield, First Time Right performance, and project quality
- Support continuous improvement of audit tools, reporting, workflows, and technology
- Travel between project locations to support audit operations, training, recovery, customer priorities, and program needs
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- Ability to audit completion against project schedule and turnover milestones
- Ability to monitor ticket closure rate and backlog reduction
- Ability to monitor ticket aging
- Ability to assess auditor productivity and utilization
- Ability to ensure accuracy and quality of audit documentation
- Ability to support First Pass Yield and First Time Right performance
- Ability to reduce repeat deficiencies
- Ability to support auditor qualification and development
- Ability to ensure consistency of audit execution across sites
- Ability to identify and escalate project quality risks in a timely manner
- Ability to collaborate with QA/QC, Production, and Project Management
- Ability to support successful project closeout and customer turnover
- Ability to work in indoor business office and construction environments
- Ability to regularly lift or move up to 40 pounds and frequently lift or move up to 25 pounds
- Ability to regularly carry and climb ladders up to 20 feet
- Ability to operate scissor lifts, telehandlers, boom lifts, and UTVs if required
- Ability to work in tight and confined spaces
- Ability to travel between project locations as required
Benefits
Comp & perks- Competitive pay
- Opportunities for professional development and career growth
- BICSI training facilities
- A supportive and inclusive work environment
- Health, dental, and vision insurance
- Paid time off and holidays