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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Helpdesk management, troubleshooting hardware and software issues, and providing effective end-user support. Capable of training users and adhering to safety policies while promoting a positive company culture.
Highest-signal resume keywords
Helpdesk ManagementHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PC Setup and DeploymentOperating System FunctionalityProblem Diagnosis and ResolutionTechnical InstructionComponent Replacement
Soft Skills
Calm Under PressureDiplomacy and TactResearch SkillsConfidential Information HandlingCustomer Interaction
Tools & Technologies
E2 Optics NetworkScissor LiftsTelehandlersBoom LiftsUTVs
Certifications & Qualifications
High School DiplomaGEDAssociate Degree (Preferred)
Industry Keywords
End-User ExperienceSafety PoliciesBest PracticesFamily-Centric CultureTechnical Support
About the role
Key responsibilities & impact- Enhance and maintain a good end-user experience through Helpdesk management
- Establish guidelines and procedures following best practices using defined procedures and policies, in-person instruction, and overall guidance
- Follow safe work practices and company and client worksite safety policies and procedures
- Promote company Core Values and safeguard a family-centric culture
- Manage PC setup and deployment for new employees using department-standard processes
- Identify, diagnose, and resolve problems involving personal computer software and hardware, the E2 Optics network, the Internet, and other technology services
- Communicate solutions to end users through the Helpdesk system
- Provide support during and after hours for remote users
- Diagnose, troubleshoot, and resolve hardware, software, network, and system problems
- Replace defective components when necessary
- Train people in computer system use
- Travel as required by E2 Optics
Requirements
What you’ll need- High school diploma or GED required
- Associate degree preferred
- At least 1 year of progressive experience in a technology field
- Experience in hardware, software, network troubleshooting, basic operating system functionality, or equivalent training and/or education required
- Ability to focus on objectives while providing instruction and remain calm
- Ability to research solutions or information regarding technical issues
- Communication skills
- Ability to handle confidential information appropriately
- Customer interactions handled with diplomacy and tact
- Ability to gauge customers' technical ability and communicate using appropriate technical or non-technical language professionally
- Willingness and ability to travel as required
- Ability to regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 25 pounds
- Ability to regularly carry and climb ladders to 20 feet
- Ability to operate scissor lifts, telehandlers, boom lifts, and UTVs if required
- Ability to work in tight and confined spaces
Benefits
Comp & perks- Competitive pay
- Opportunities for professional development and career growth
- BICSI training facilities
- A supportive and inclusive work environment
- Health, dental, and vision insurance
- Paid time off and holidays