Senior Software Support Specialist, Accounting

EAH Housing

. Monitor Yardi records for regulatory and company policy compliance .

Posted 11/2/2026full-timeSan Rafael • California • United StatesSenior💰 $70,000 - $104,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Yardi property management software, regulatory compliance, and affordable multifamily housing. Capable of providing training, technical support, and process improvements while collaborating with various stakeholders.

Highest-signal resume keywords

Yardi Voyager ExperienceRegulatory Compliance KnowledgeTraining and Coaching SkillsAccounts Payables/Receivables ExperienceCOS or TCS Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Yardi Property Management SoftwareAccounts PayablesAccounts ReceivablesBookkeepingProcess ImprovementSystem User Security ManagementTest Plan CreationHelpdesk Ticket AnalysisWorkflow AutomationHousing Tax Credits Knowledge

Soft Skills

Problem ResolutionCommunication SkillsCollaborationTraining AbilityCustomer Support

Certifications & Qualifications

Certified Occupancy SpecialistTax Credit Specialist

Industry Keywords

Affordable Multifamily HousingHUD ProgramsHousing Regulation ComplianceProperty ManagementReal Estate Management

About the role

Key responsibilities & impact

Monitor Yardi records for regulatory and company policy compliance
Provide Yardi support for Real Estate Management, Compliance and Accounting Departments
Oversee the Software Support team responding to Yardi help desk tickets
Ensure support responsiveness meets EAH’s needs and standards
Evaluate projects and provide assistance using knowledge of affordable multifamily housing, Housing Tax Credits and HUD programs
Ensure property managers use Yardi correctly and that training and accounting requirements are met
Keep current with housing regulation changes and software updates
Make occasional on-site visits
Collaborate with Business Systems Analyst, IT, technology partners, vendors and business stakeholders on end-to-end systems solution delivery
Assist with implementation of new business system modules and products
Create test plans and test cases and lead testing for new functionality, modules and upgrades
Define and implement system rollout processes
Communicate and track user requirements throughout the project life cycle
Oversee Yardi helpdesk tickets and email tickets
Provide technical assistance to site staff, Property Supervisors, Accounting and Compliance staff
Prioritize and resolve problems and notify management of high-impact issues
Analyze helpdesk tickets to identify process improvements and training recommendations
Diagnose and resolve application system incidents and problems
Configure and manage system user security, roles, permissions, settings and approval workflows
Improve efficiency through Yardi workflow, automation and process improvement
Provide Yardi reports as requested
Monitor compliance reports including PSR, NAUR, UVR and ELI
Monitor accounting reports including GRP, Rent Roll and Delinquency Report
Conduct individual and group Yardi Voyager training
Train and coach employees on Yardi workflows and procedures
Recommend software changes related to Yardi updates and roll out update training
May direct the work of other Yardi help desk staff

Requirements

What you’ll need

Bachelor's Degree in a computer-related field or Real Estate and/or Accounting/Business, plus some formal training/certification in a computer-related field
Two years’ experience in multi-regional property management or a housing regulatory agency
Five years’ experience in accounts payables/receivables and/or bookkeeping at a property management company
Prior Yardi Voyager experience is a strong plus
COS (Certified Occupancy Specialist) and/or TCS (Tax Credit Specialist) certifications preferred
Experience in remote telephone support and problem resolution
Knowledge of local, state and federal laws and regulations relevant to affordable multifamily housing development, Housing Tax Credits and HUD programs
Experience with Yardi property management software systems
Ability to conduct one-on-one and group training via in-person, telephone and webinar sessions
Successful completion of criminal background check and fingerprinting requirements, where applicable
Successful completion of drug testing
Must understand and support EAH’s mission and core values

Benefits

Comp & perks

Medical, dental, vision, disability and life insurance
403(b) retirement plan with a 5% match
15 days of vacation per year, increasing based on years of service
10 paid sick days per year
12 paid holidays
Work schedule flexibility
Flexible start times for REM onsite positions
Employee Wellness Program
Flexible Spending Account
EAP – Mental Health, Financial and Legal Services
$1,500 Employee Referral Program
EAH University, an in-house training program
Professional development
Extensive training programs