Senior Software Support Specialist, Accounting

EAH Housing

. Monitor Yardi records for regulatory and company policy compliance .

Posted 11/2/2026full-timeSan Rafael • California • United StatesSenior💰 $70,000 - $104,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Yardi software support, compliance monitoring, and training for property management and accounting teams. Proficient in analyzing helpdesk tickets, implementing system improvements, and ensuring adherence to housing regulations.

Highest-signal resume keywords

Yardi Voyager ExperienceCompliance MonitoringProperty Management SupportTraining and CoachingAccounts Payables/Receivables Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Yardi Software SupportRegulatory ComplianceHelpdesk Ticket ResolutionSystem ConfigurationProcess ImprovementTest Plan CreationWorkflow AutomationAccounting TrackingUser Security ManagementApplication Incident Diagnosis

Soft Skills

Problem ResolutionCollaborationCommunicationTraining DeliveryCoaching

Certifications & Qualifications

Certified Occupancy Specialist (COS)Tax Credit Specialist (TCS)

Industry Keywords

Affordable Multifamily HousingHousing Tax CreditsHUD ProgramsMulti-Regional Property ManagementHousing Regulatory Agency

About the role

Key responsibilities & impact

Monitor Yardi records for regulatory and company policy compliance
Provide Yardi support for Real Estate Management, Compliance and Accounting Departments
Oversee the Software Support team responding to Yardi help desk tickets
Ensure support responsiveness meets EAH’s needs and standards
Evaluate projects and provide assistance using knowledge of affordable multifamily housing, Housing Tax Credits and HUD programs
Ensure property managers use Yardi correctly and that training and accounting requirements are met
Keep abreast of housing regulation changes and software updates
Make occasional on-site visits
Collaborate with Business Systems Analyst, IT Department, internal technology partners, vendors and business partners on end-to-end systems solution delivery
Assist with implementation of new business systems modules and products
Create test plans and test cases and lead testing for new functionality, modules and upgrades
Help define and implement system rollout processes
Communicate and track user requirements throughout the project life cycle
Oversee Yardi helpdesk and email tickets and resolve issues efficiently
Provide Yardi technical assistance to site staff, Property Supervisors, Accounting and Compliance staff
Prioritize and resolve problems and notify management of high-impact issues
Analyze helpdesk tickets to improve processes and recommend training
Diagnose and resolve application system incidents and problems
Configure and manage system user security, roles, permissions, settings and approval workflows
Improve efficiency through Yardi workflow, automation and process improvement
Provide Yardi reports and monitor compliance and accounting tracking reports
Conduct individual and group Yardi Voyager training
Train and coach employees on Yardi workflows and procedures via in-person, telephone and webinar sessions
Recommend software changes and roll out training on Yardi updates
May direct the work of other Yardi help desk staff

Requirements

What you’ll need

Bachelor's Degree in a computer-related field or Real Estate and/or Accounting/Business
Formal training/certification in a computer-related field
Two years’ experience in multi-regional property management or housing regulatory agency
Five years’ experience in accounts payables/receivables and/or bookkeeping at a property management company
Prior Yardi Voyager experience is a strong plus
COS (Certified Occupancy Specialist) and/or TCS (Tax Credit Specialist) certifications preferred
Experience in remote telephone support and problem resolution preferred
Must successfully complete criminal background check and fingerprinting requirements where applicable
Must successfully complete drug testing after a conditional offer
Education and employment history are verified

Benefits

Comp & perks

Medical, dental, vision, disability and life insurance
403(b) retirement plan with a 5% match
15 days of vacation per year, increasing based on years of service
10 paid sick days per year
12 paid holidays
Work schedule flexibility
Flexible start times for REM onsite positions
Employee Wellness Program
Flexible Spending Account
EAP – Mental Health, Financial and Legal Services
$1,500 Employee Referral Program
EAH University, an in-house training program
Professional development
Extensive training programs