Senior Application Administrator – ServiceNow

Early Warning

. Act as owner and primary administrator of assigned applications .

Posted 10/23/2026full-timeUnited StatesSenior💰 $94,000 - $142,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application administration, troubleshooting, and optimization while ensuring system integrity and security. Proficient in managing vendor relationships and implementing process improvements to enhance application performance and user adoption.

Highest-signal resume keywords

Application AdministrationServiceNow SupportProcess ImprovementProject ManagementUser Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application ArchitectureJob AutomationIncident AnalysisConfiguration ManagementPerformance MonitoringKPI EstablishmentSQLOracleWindows OSVendor Management

Soft Skills

Communication SkillsAttention to DetailCoaching and MentoringSelf-StarterMulti-Priority Management

Tools & Technologies

ServiceNowJIRATableauSAP Business ObjectsMS OfficeVisio

Certifications & Qualifications

ServiceNow Certifications

Industry Keywords

Application SupportSystem IntegrityData ConfidentialityBest PracticesThird-Party Applications

Tech Stack

Tools & technologies

OracleServiceNowSQLTableau

About the role

Key responsibilities & impact

Act as owner and primary administrator of assigned applications
Provide application and system support to all employees
Troubleshoot issues, provide expert-level support, resolve issues, or escalate to Systems team or vendor while owning issues through resolution
Architect applications to meet business needs and establish integrations with other applications
Establish best practices for application administration and security
Monitor, evaluate, and optimize application performance
Propose and implement or lead job automation using scripts and other tools
Implement solutions for customer and business needs
Research, evaluate, and provide guidance on selecting third-party applications
Analyze, configure, document, implement, and support third-party applications
Analyze incidents to identify root causes and work with vendor product support teams on solutions
Identify process inefficiencies and implement or direct process improvements
Establish measurable and sustainable metrics, KPIs, and SLAs with stakeholders
Install and validate vendor-provided upgrades and patches
Monitor license usage and licensing budgets; provide anticipated-needs metrics and submit procurement requests
Process application configuration change requests
Maintain the application roadmap and set priorities with the Manager, Applications Administration
Provide timely and accurate status reporting
Manage projects involving application functionality, workflows, processes, and reporting, including requirements gathering, configuration, testing, documentation, and training
Develop and maintain user documentation, policies, and procedures
Drive user adoption through training and best practices
Maintain vendor relationships to resolve issues and influence future functionality
Support the company’s commitment to protect system and data integrity and confidentiality

Requirements

What you’ll need

Bachelor’s Degree in Business, Communications and/or Computer Science or related field
Excellent oral and written communication skills
General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, and Visio
General knowledge or familiarity with JIRA, Tableau, and SAP Business Objects
Demonstrated experience supporting ServiceNow
Strong capability to coach and mentor
Ability to manage multiple priorities as a self-starter
Strong attention to detail and accuracy
ServiceNow certifications highly preferred
Independently possess eligibility to work in the United States for any employer at the date of hire
Position is ineligible for employment Visa sponsorship

Benefits

Comp & perks

Discretionary incentive plan
Competitive medical (PPO/HDHP), dental, and vision plans
Company contributions to Health Savings Account (HSA)
Pre-tax flexible spending accounts (FSA) for commuting, health, and dependent care expenses
401(k) Retirement Plan with 100% Company Safe Harbor Match on the first 6% deferral immediately upon eligibility
Flexible Time Off for exempt salaried employees
Generous PTO for non-exempt hourly employees
11 paid company holidays
Paid volunteer day
12 weeks of Paid Parental Leave
Maven Family Planning support, including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work