Senior Director, Merchant Sales

Early Warning

. Define and lead the merchant business development strategy, operating model, priorities, and performance objectives for Paze .

Posted 9/15/2026full-timeScottsdale • Arizona • United StatesSenior💰 $205,000 - $267,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading merchant business development strategies, executing sales plans, and managing high-performing teams within the eCommerce and payments sectors. Proven ability to build executive relationships and drive complex negotiations while ensuring accountability and performance excellence.

Highest-signal resume keywords

Merchant Business DevelopmentSales Strategy ExecutionExecutive Relationship ManagementComplex Negotiation SkillsTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consultative SalesStrategic Business DevelopmentMerchant ServicesECommercePaymentsFinancial TechnologySales Pipeline ManagementPerformance MeasurementMarket Growth StrategiesAnalytical and Financial Acumen

Soft Skills

Strong Executive CommunicationInfluencing SkillsCollaborationDecision-MakingAdaptability

Tools & Technologies

CRM Platform

Industry Keywords

Merchant PaymentsDigital WalletsPayment AcceptanceMerchant Service ProvidersECommerce Checkout

About the role

Key responsibilities & impact

Define and lead the merchant business development strategy, operating model, priorities, and performance objectives for Paze
Develop and execute annual and multi-year sales plans to acquire strategic enterprise merchants and expand Paze acceptance and usage
Lead, develop, and hold accountable a team of merchant business development professionals
Establish senior and executive relationships across merchant payments, finance, digital, product, technology, marketing, and eCommerce functions
Serve as executive sponsor and senior commercial lead for strategic, complex, or high-value merchant opportunities
Communicate Paze’s strategy, value proposition, and vision to merchant executives and industry stakeholders
Lead complex commercial discussions and negotiations
Develop merchant segmentation, account prioritization, coverage models, and resource allocation practices
Establish scalable sales processes, pipeline governance, forecasting practices, performance measures, and operating rhythms
Conduct pipeline, forecast, and performance reviews with executive leadership and cross-functional stakeholders
Partner with Channel Partnerships and reseller organizations on coordinated account strategies and indirect sales channels
Collaborate with Product, Marketing, Customer Integration, Relationship Management, Technology, Finance, Legal, and Risk
Adapt merchant go-to-market strategy to changes in merchant priorities, payment technology, competition, eCommerce, and market dynamics
Provide merchant, customer, and competitive insights to inform product strategy, marketing, implementation, and the Paze roadmap
Develop business cases, sales strategies, executive presentations, and recommendations for new opportunities and commercial models
Lead cross-functional initiatives improving merchant acquisition, contracting, onboarding, launch readiness, and post-sale transition
Maintain accurate opportunities, stakeholder interactions, forecasts, agreements, and records in the CRM platform
Build a high-performing leadership and sales talent pipeline through recruiting, coaching, performance management, feedback, and leadership development
Create a culture of accountability, collaboration, continuous improvement, customer focus, and ethical business conduct
Support risk management and protect the integrity and confidentiality of systems and data

Requirements

What you’ll need

Bachelor's degree in business, finance, marketing, technology, or a related field, or equivalent practical experience
Typically 15 years or more of progressive experience or demonstrated portfolio in consultative sales, strategic business development, merchant services, eCommerce, payments, financial technology, or a related field
Experience leading enterprise merchant sales or business development within eCommerce, digital payments, merchant acquiring, financial technology, or a related payments environment
Success developing and executing sales strategies producing measurable pipeline, revenue, adoption, or market-growth results
Ability to secure and lead relationships with senior and executive decision-makers at large enterprise merchants and payments organizations
Experience leading complex, multi-stakeholder sales opportunities through negotiation, contracting, and transition to implementation
Knowledge of merchant payments, eCommerce checkout, digital wallets, payment acceptance, merchant service providers, and related industry dynamics
Leadership experience recruiting, developing, motivating, and managing a high-performing sales or business development team
Experience defining functional priorities, allocating resources, establishing performance measures, and holding teams accountable
Consultative, conceptual, strategic selling, influencing, and negotiation capabilities
Ability to operate across organizational boundaries and lead cross-functional execution
Strong executive communication skills
Strong analytical and financial acumen
Ability to make sound decisions in ambiguous, rapidly changing, or high-growth environments
Ability to travel up to 50%
Ability to meet background-screening requirements
Background and drug screen
Eligibility to work in the United States for any employer at the date of hire; position is ineligible for employment Visa sponsorship

Benefits

Comp & perks

Discretionary incentive plan
Healthcare coverage: medical (PPO/HDHP), dental, and vision plans
Company contributions to Health Savings Account (HSA)
Pre-tax flexible spending accounts (FSA) for commuting, health, and dependent care expenses
401(k) Retirement Plan with a 100% Company Safe Harbor Match on the first 6% deferral immediately upon eligibility
Flexible Time Off for exempt (salaried) employees
Generous PTO for non-exempt (hourly) employees
11 paid company holidays
Paid volunteer day
12 weeks of Paid Parental Leave
Maven Family Planning support including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work