Earnest

Operations

• Own end-to-end workforce strategy and capacity planning across Operations, translating volume forecasts and business needs into staffing and headcount plans
• Lead the implementation and rollout of a new workforce management platform, partnering across Operations, Engineering, Data, and external vendors
• Build and automate scalable forecasting, scheduling, and workforce planning processes to reduce manual work and improve operational efficiency
• Develop capacity models and scenario analyses to guide decisions around headcount, budget, shrinkage, overtime, and resource allocation
• Partner with Operations leadership on workforce performance, including scheduling, intraday management, service levels, and proactive staffing adjustments
• Report to the Head of Operations

Operations Workforce & Capacity Planning Analyst