RI Works Case Manager

East Bay Community Action Program

. Conduct comprehensive assessments to understand client strengths, challenges, employment readiness, and family needs .

Posted 9/17/2026full-timeEast Providence • Rhode Island • United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management and client advocacy, with a strong focus on developing individualized service plans and navigating community resources. Proven ability to build relationships, support client engagement, and ensure compliance with relevant programs and regulations.

Highest-signal resume keywords

Case Management ExperienceClient AdvocacyCommunity Resource KnowledgeStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Individualized Service PlanningProgress MonitoringDocumentation PracticesResource NavigationCompliance Management

Soft Skills

Relationship-BuildingProblem-SolvingTime ManagementCollaborationCultural Sensitivity

Certifications & Qualifications

Associate's DegreeValid Driver's License

Industry Keywords

Human ServicesWorkforce DevelopmentPublic Benefits ProgramsEconomic HardshipHousing Instability

About the role

Key responsibilities & impact

Conduct comprehensive assessments to understand client strengths, challenges, employment readiness, and family needs
Develop individualized service plans with measurable goals and pathways toward self-sufficiency
Monitor participant progress and adjust plans as needed
Help clients navigate barriers affecting employment or program participation
Coordinate services across internal programs and external community partners
Connect clients with housing, transportation, healthcare, financial assistance, and supportive-service resources
Advocate for clients and help ensure access to programs promoting stability and growth
Build professional relationships supporting client engagement and long-term success
Maintain regular contact through office visits, home visits, and community-based outreach
Deliver coaching, encouragement, and skill-building services
Support participants in meeting program expectations and personal and professional goals
Maintain accurate and complete client records
Ensure compliance with RI Works, Project Opportunity, state, and organizational requirements
Monitor caseload performance and productivity benchmarks
Complete reports, case notes, and required documentation
Participate in supervision, team meetings, professional development, community engagement, and outreach
Collaborate with colleagues and community partners to ensure coordinated service delivery

Requirements

What you’ll need

Associate's Degree required
Minimum of two (2) years of experience in case management, human services, workforce development, or a related field
Experience supporting individuals or families experiencing economic hardship, housing instability, or complex social service challenges
Strong knowledge of community resources, public benefits programs, and service coordination practices
Valid driver's license and ability to travel regularly throughout the community
Strong relationship-building and engagement skills
Excellent verbal and written communication abilities
Case management and client advocacy experience
Problem-solving and resource navigation expertise
Strong organizational and time management skills
Attention to detail and accurate documentation practices
Ability to manage competing priorities and a dynamic caseload
Commitment to client-centered service delivery
Collaboration and teamwork skills
Cultural sensitivity and professionalism when working with diverse populations

Benefits

Comp & perks

Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
Supplemental vision insurance (Delta Dental)
Voluntary medical and dependent care flexible spending accounts
Up to 3% matching 403(b) retirement plan
Employer-paid life insurance
Generous paid time off including vacation, holidays, personal days, and sick time
Mileage reimbursement
Tuition reimbursement
Employer-paid professional development
Employee assistance program
Hybrid work schedule with remote work opportunities on Mondays and Fridays