East Bay Community Action Program

People Operations

• Serve as the primary HR partner for Medical, Dental, and Behavioral Health leaders
• Provide guidance on employee relations, workplace concerns, performance management, and corrective action processes
• Support recruiting, onboarding, internal transfers, and organizational changes within clinical programs
• Manage employee separations, retirements, and transition activities in partnership with leadership
• Partner with Compliance & Credentialing to align hiring, performance management, privileging, licensure, and separation activities
• Help maintain compliance with healthcare regulations and accreditation requirements
• Provide backup support for credentialing and compliance functions when needed
• Coordinate immigration-related processes for eligible healthcare professionals, including H-1B visa activities
• Support the creation and maintenance of job families, career pathways, and organizational leveling structures
• Collaborate with leadership to develop workforce planning and succession planning strategies
• Create job descriptions, leveling guides, and career framework resources
• Assist with wage band development and market compensation analysis initiatives
• Provide coaching and development guidance to leaders across clinical programs
• Conduct or support employee relations investigations
• Participate in culture initiatives, leadership training programs, and manager development efforts
• Collaborate across the People Operations team to support organizational priorities and special projects

People Operations Partner – Clinical Programs, Workforce Strategy

Manager

• Conduct comprehensive assessments to understand client strengths, challenges, employment readiness, and family needs
• Develop individualized service plans with measurable goals and pathways toward self-sufficiency
• Monitor participant progress and adjust plans as needed
• Help clients navigate barriers affecting employment or program participation
• Coordinate services across internal programs and external community partners
• Connect clients with housing, transportation, healthcare, financial assistance, and supportive-service resources
• Advocate for clients and help ensure access to programs promoting stability and growth
• Build professional relationships supporting client engagement and long-term success
• Maintain regular contact through office visits, home visits, and community-based outreach
• Deliver coaching, encouragement, and skill-building services
• Support participants in meeting program expectations and personal and professional goals
• Maintain accurate and complete client records
• Ensure compliance with RI Works, Project Opportunity, state, and organizational requirements
• Monitor caseload performance and productivity benchmarks
• Complete reports, case notes, and required documentation
• Participate in supervision, team meetings, professional development, community engagement, and outreach
• Collaborate with colleagues and community partners to ensure coordinated service delivery

RI Works Case Manager

Auditor

• Conduct detailed residential energy audits using industry-standard diagnostic tools and testing methods
• Evaluate insulation, heating and cooling systems, air leakage, and overall building performance
• Perform safety inspections, including combustion safety testing and carbon monoxide assessment
• Identify health and safety concerns and recommend corrective actions
• Apply Building Performance Institute (BPI) standards and Rhode Island building requirements
• Manage an assigned caseload and coordinate audit schedules
• Prepare audit reports, work orders, and client records
• Verify program eligibility and maintain compliant client files
• Ensure recommendations and expenditures remain within program guidelines
• Enter and maintain data in program management systems
• Maintain the assigned company vehicle and monitor equipment, tools, and material inventories
• Report maintenance concerns and coordinate vehicle servicing
• Educate clients about energy-saving strategies and home efficiency improvements
• Connect households with EBCAP programs and community resources
• Participate in trainings, quality assurance reviews, and state weatherization meetings
• Support departmental initiatives and collaborative organizational projects
• Report to Judith Kelley

People Operations Partner – Clinical Programs, Workforce Strategy

RI Works Case Manager

Energy Auditor