Service Agreement Officer

East Sussex County Council

. Support and supervise members of the Service Agreement Team .

Posted 9/19/2026full-timeEastbourne • United KingdomMid-LevelSenior💰 £29,668 - £30,368 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while managing workloads effectively. Provides expert advice on Service Agreements and Adult Social Care processes, ensuring accurate billing and timely payments.

Highest-signal resume keywords

Customer Service SkillsAttention To DetailWorkload ManagementExpertise In Service AgreementsEnhanced DBS Check

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

AdaptabilityFlexibility

Tools & Technologies

Finance Systems

Certifications & Qualifications

Enhanced DBS CheckOverseas Police Check

Industry Keywords

Service AgreementAdult Social CareCommissioning ProcessCare ProvidersBilling

About the role

Key responsibilities & impact

Support and supervise members of the Service Agreement Team
Manage own varied workload and monitor the workload of others
Ensure information held within finance systems is correct
Support timely payments to providers and accurate billing to adults using services
Provide first point of contact for care providers
Provide expert advice to internal teams on Service Agreements and aspects of the Adult Social Care Support Plan and Commissioning process
Work in a fast-paced environment with accuracy and attention to detail
Attend the Eastbourne office at least one day per week, with daily attendance initially during training and induction

Requirements

What you’ll need

Customer-focused with customer service skills
Attention to detail and ability to work with a high level of accuracy
Ability to effectively prioritise own workload and monitor the workload of others
Adaptable and flexible to ensure team targets are achieved
Appropriate space at home to work effectively on home-working days
Enhanced DBS check or Enhanced check for Regulated Activity
Evidence of an overseas police check if lived or worked abroad
CV and Supporting Statement required for application

Benefits

Comp & perks

Hybrid working arrangements
Hybrid working kit provided
Vocational Training through Apprenticeships, ranging from entry level to degree level qualifications
Potential support for relevant apprenticeship training
Diverse range of benefits; details available on the benefits page