Technician

East Sussex County Council

. Support users with laptops on their first day .

Posted 10/12/2026full-timeLewes • United KingdomMid-LevelSenior💰 £31,077 - £33,125 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities, with expertise in troubleshooting Windows, iOS, Microsoft 365, and related workplace technologies. Proven ability to communicate effectively and collaborate across teams while managing a varied workload under tight deadlines.

Highest-signal resume keywords

Customer SupportTechnical AssistanceWindows TroubleshootingMicrosoft 365 ProficiencyTriage Technical Issues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceTriage Technical IssuesWindows TroubleshootingIOS TroubleshootingMicrosoft 365 ProficiencyMicrosoft Teams ProficiencyLaptop SupportSurface Hub Support

Soft Skills

Effective CommunicationCollaborationAttention to DetailOrganizational SkillsInitiative

Tools & Technologies

WindowsIOSMicrosoft 365Microsoft TeamsLaptopsCorporate iPhonesSurface Hubs

Industry Keywords

Customer ServiceIT OperationsTechnical SupportWorkplace Technology

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Support users with laptops on their first day
Support first-line agents during major incidents
Provide customer support and technical assistance
Use and troubleshoot workplace technology and devices
Triage technical issues
Support customers, IT colleagues, the Service Hub Manager and projects
Perform day-to-day IT Operations duties
Work independently while collaborating with teams and services
Attend in-person interviews at County Hall, Lewes

Requirements

What you’ll need

Ability to plan and organise a varied workload for self and others, working to short deadlines
Ability to communicate effectively with a range of people in a clear, concise and accurate manner, adapting messages for different audiences
Ability to provide effective customer service and clear, succinct advice
Ability to work collaboratively and develop professional relationships across teams and services
Ability to use and troubleshoot Windows, iOS, Microsoft 365, Microsoft Teams, laptops, corporate iPhones and Surface Hubs
Ability to triage technical issues
Attention to detail and enthusiasm to learn
Ability to work independently and use initiative
Ability to attend the office in County Hall, Lewes, East Sussex on a regular basis
CV and supporting statement required
Sponsorship eligibility may be checked for candidates requiring UK work sponsorship

Benefits

Comp & perks

Diverse range of benefits to help and support employees
Vocational training through apprenticeships, ranging from entry level to degree level qualifications
Full support, mentorship and on-the-job training
Learning and career development opportunities
Reasonable adjustments available during the recruitment process