Contracts and Payer Relations Specialist

Easterseals PORT Health

. Support the Contracts and Payer Relations Manager with the contracting process .

Posted 10/2/2026full-timeRaleigh • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in contract management and provider relations, with a strong focus on maintaining accurate records and ensuring compliance with payer requirements. Proficient in electronic health record systems and capable of resolving billing issues effectively.

Highest-signal resume keywords

Contract ManagementElectronic Health Record (EHR) ProficiencyMedicaid and Medicare ExperienceMicrosoft Office Suite ProficiencyOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract TrackingQuality AssuranceData EntryBilling Issue ResolutionSite Addition/Change FormsProvider RelationsLegal Document ExperienceRate ConfigurationSystem AssessmentDatabase Maintenance

Soft Skills

Effective CommunicationAttention to DetailMultitaskingTeam CollaborationIndependence

Tools & Technologies

NC TracksAlpha CMSProvider DirectMicrosoft Office WordMicrosoft Office ExcelMicrosoft Office Outlook

Certifications & Qualifications

Associate’s DegreeHigh School Diploma

Industry Keywords

Behavioral HealthcareManaged Care Organization (MCO)IPRS BillingPayer RelationsContracting Process

About the role

Key responsibilities & impact

Support the Contracts and Payer Relations Manager with the contracting process
Log and track contracts, amendments, and agreements to ensure timely and accurate review and approvals
Maintain accurate contract records, files, and supporting documentation
Monitor provider update emails and the contracts mailbox for requests and required actions
Maintain internal location and service databases and update changes
Ensure accurate directory information internally and with payers
Support contract-related rate and system setup in the electronic health record with the revenue cycle team
Perform quality assurance for rate, site, and service configuration in electronic health record and payer systems
Complete and submit site addition/change forms to payers
Maintain site identifiers and program credentials, including updates in the EHR
Resolve contract-related denials or billing issues with the Contracts and Payer Relations Manager, payers, and Claims department
Update NC Tracks, NPPES, Alpha CMS, Provider Direct, payer, and internal systems to reflect agency changes and terminations
Assist with EHR and internal system assessments and develop strategies to improve system efficiency

Requirements

What you’ll need

Associate’s Degree from a USDOE or CHEA accredited institution, or accredited High School Diploma with 3 years’ work experience in behavioral healthcare, contracting, or provider relations
1 to 3 years’ experience working with Medicaid, Medicare, Private Insurance, Managed Care Organization (MCO) IPRS Billing, or NC Tracks
1–3 years’ experience working in Alpha CMS and/or Provider Direct
Ability to communicate effectively, verbally and in writing
Strong knowledge of Microsoft Office Word, Excel, and Outlook
Excellent organizational skills and attention to detail
Ability to multitask and work well under pressure
Ability to work independently and as part of a team
State-appropriate, unrestricted driver’s license and personal vehicle insurance
Experience with legal documents and contracting preferred
Must possess visual acuity for written correspondence and accuracy review
Must be able to talk, hear, sit for long periods, speak audibly, write legibly, and perform repetitive computer/data-entry motions
Must be able to work in a shared office environment with respect and professionalism

Benefits

Comp & perks

Full-time employment
Remote work arrangement
Some travel required, including possible overnight stays