Help Desk Administrator

Eastport Holdings

. Provide first-line support for end users across Windows and macOS at multiple agency offices .

Posted 11/5/2026full-timeBluffton • South Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing first-line support for end users across Windows and macOS, with a strong focus on troubleshooting, documentation, and effective communication. Proficient in managing helpdesk tickets and supporting Microsoft 365, Entra ID, and VPN connectivity.

Highest-signal resume keywords

Help Desk SupportMicrosoft 365 SupportWindows And macOS TroubleshootingTicketing Systems ExperienceCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDocumentationBasic Networking ConceptsVirtualization SoftwareBasic ScriptingPowerShellMDM ToolsRMM ToolsWi-Fi ConnectivityTCP/IP Basics

Soft Skills

Clear CommunicationSelf-DirectionReliabilityPunctualityProblem-Solving

Tools & Technologies

Microsoft TeamsVPNHelpdesk Ticketing SystemsCloud Identity PlatformsEntra ID

Certifications & Qualifications

CompTIA A+CompTIA Network+

Industry Keywords

ITIL FundamentalsSLA FrameworkEnd-User SupportProcess ImprovementsOffice Support

Tech Stack

Tools & technologies

CloudMacOSTCP/IP

About the role

Key responsibilities & impact

Provide first-line support for end users across Windows and macOS at multiple agency offices
Troubleshoot, resolve, and follow up on end-user issues
Communicate primarily through Teams and email, with regular in-person office support
Manage helpdesk tickets while maintaining prompt responses and thorough documentation
Support Microsoft 365, Entra ID, Teams, VPN, and core network connectivity, including Wi-Fi and TCP/IP basics
Use MDM and RMM tools to support and manage end-user devices
Identify basic Wi-Fi and network hardware issues and escalate them to Infrastructure & Operations
Flag and appropriately follow up on phishing attempts, unusual login activity, and unpatched devices
Work occasional after-hours windows for changes, installations, or vendor-coordinated work
Identify inefficiencies and propose process improvements
Collaborate with the broader IT team on ongoing projects
Travel occasionally to other office locations as needed

Requirements

What you’ll need

Associate degree, relevant certifications, or equivalent hands-on experience
1–2 years in a help desk, desktop support, or similar hands-on IT role
Comfort with Windows and macOS, M365, Teams, and VPN
Working knowledge of virtualization software and basic networking concepts
Experience using ticketing systems and documenting work
Clear, professional communication with technical and non-technical people
Self-direction and ability to stay productive independently
Physically able to lift/move up to 75 lbs, mount displays, and climb ladders
Able to travel overnight to other offices occasionally
Reliable, punctual, and comfortable following established IT policies and procedures
Preferred: CompTIA A+ or Network+ certification
Preferred: Exposure to ITIL fundamentals or a formal ticketing/SLA framework
Preferred: Basic scripting or automation experience, such as PowerShell
Preferred: Familiarity with cloud identity platforms such as Entra ID beyond basic user administration

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with disabilities, pregnancy, religious beliefs, and other needs as required by law
Opportunity for professional growth and skill development
Collaborative IT team environment
Equal employment opportunity
At-will employment