Eastport Holdings

IT Support

• Provide first-line support for end users across Windows and macOS at multiple agency offices
• Troubleshoot, resolve, and follow up on end-user issues
• Communicate primarily through Teams and email, with regular in-person office support
• Manage helpdesk tickets while maintaining prompt responses and thorough documentation
• Support Microsoft 365, Entra ID, Teams, VPN, and core network connectivity, including Wi-Fi and TCP/IP basics
• Use MDM and RMM tools to support and manage end-user devices
• Identify basic Wi-Fi and network hardware issues and escalate them to Infrastructure & Operations
• Flag and appropriately follow up on phishing attempts, unusual login activity, and unpatched devices
• Work occasional after-hours windows for changes, installations, or vendor-coordinated work
• Identify inefficiencies and propose process improvements
• Collaborate with the broader IT team on ongoing projects
• Travel occasionally to other office locations as needed

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Help Desk Administrator