Lead Developer, N2/N3 Support Coordinator

easyfast.tech

. Manage the N2/N3 support team, assigning tickets and monitoring SLA compliance, performance, and quality .

Posted 10/8/2026contractRemote • BrazilSenior💰 R$0 - R$7,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing N2/N3 support teams, with a strong focus on ticket classification, SLA compliance, and performance metrics. Proficient in troubleshooting complex production issues across databases, integrations, and applications while utilizing automation tools and documentation practices.

Highest-signal resume keywords

N2/N3 Support ManagementC# / .NET DevelopmentMongoDB TroubleshootingREST API IntegrationAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

C#.NET Core.NET FrameworkMongoDBREST APIDockerAWSGitHubWindows ArchitectureLinux Architecture

Soft Skills

Team LeadershipCommunicationProblem-SolvingDocumentation

Tools & Technologies

Service Desk ToolsTicketing ToolsCloudWatchElastic Load Balancer

Certifications & Qualifications

ITIL Certification

Industry Keywords

High-Availability EnvironmentsNetwork InfrastructureActive DirectoryIncident Management

Tech Stack

Tools & technologies

AWSDockerEC2LinuxMongoDB.NET

About the role

Key responsibilities & impact

Manage the N2/N3 support team, assigning tickets and monitoring SLA compliance, performance, and quality
Define and maintain ticket classification and prioritization criteria
Serve as the escalation point for complex cases
Perform advanced production troubleshooting, including databases, integrations, infrastructure, and applications
Lead postmortems and formal incident reports
Create and maintain troubleshooting documentation, runbooks, and a knowledge base
Track support metrics and propose improvements
Analyze and fix application bugs in production
Create scripts and internal tools to automate diagnostics
Work with REST API integrations
Review MongoDB queries and performance related to incidents
Collaborate with the development team to prioritize support fixes

Requirements

What you’ll need

Previous experience in N2/N3 support or hybrid support and development roles
C# / .NET (Core, Framework) for code review, debugging, and minor code fixes
MongoDB: familiarity with troubleshooting, queries, and performance
REST APIs: understanding of integrations and the ability to diagnose failures
Docker and infrastructure concepts (AWS: EC2/ECS, CloudWatch, Elastic Load Balancer)
GitHub: basic version control skills to track and apply fixes
Knowledge of Windows and Linux architectures
Experience with service desk / ticketing tools
Agile methodologies (Kanban/Scrum) applied to support management
Ability to document technical processes and support procedures
English proficiency
Bachelor’s degree or technology degree
Preferred: network infrastructure and Active Directory knowledge
Nice to have: previous experience managing a technical support team; experience with high-availability environments; ITIL certifications or formal incident management experience

Benefits

Comp & perks

Salary advance
Health insurance
Life insurance
Bonus
100% home-based / remote work