easyfast.tech

Software Engineer

• Manage the N2/N3 support team, assigning tickets and monitoring SLA compliance, performance, and quality
• Define and maintain ticket classification and prioritization criteria
• Serve as the escalation point for complex cases
• Perform advanced production troubleshooting, including databases, integrations, infrastructure, and applications
• Lead postmortems and formal incident reports
• Create and maintain troubleshooting documentation, runbooks, and a knowledge base
• Track support metrics and propose improvements
• Analyze and fix application bugs in production
• Create scripts and internal tools to automate diagnostics
• Work with REST API integrations
• Review MongoDB queries and performance related to incidents
• Collaborate with the development team to prioritize support fixes

Explore Lead Developer, N2/N3 Support Coordinator at easyfast.tech. Review requirements and application details.