Technical Support Engineer

EasyPost

. Provide first-level contact for customer inquiries, requests, and technical issues through various communication channels .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $127,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and resolving technical issues while providing exceptional customer support. Proficient in programming languages and capable of collaborating effectively with technical teams to deliver timely solutions.

Highest-signal resume keywords

Bachelor’s Degree In Computer Science5+ Years Of Related ExperienceProficient In Python, Ruby, Go, JavaScript, C#Understanding Of RESTful APIsBasic Understanding Of SQL Database Queries

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Programming LanguagesRESTful APIsSQL Database QueriesTechnical Issue DiagnosisProblem Solving

Soft Skills

Strong Organizational SkillsExcellent Verbal And Written CommunicationAbility To Manage Multiple ProjectsSense Of UrgencyAdaptability

Certifications & Qualifications

Coding Certification Through A Coding Bootcamp

Industry Keywords

Customer SupportE-CommerceTechnical IssuesCollaborationEscalation Management

Tech Stack

Tools & technologies

JavaScriptPythonRubySQLGo

About the role

Key responsibilities & impact

Provide first-level contact for customer inquiries, requests, and technical issues through various communication channels
Provide timely and effective solutions to customer problems
Maintain a professional and courteous demeanor with customers
Diagnose and resolve technical issues related to products, software, or services
Analyze root causes and provide solutions or workarounds
Collaborate with technical teams and engineers to escalate and resolve complex issues
Handle escalations from the Tier 1 Support Team
Collaborate as part of a small team across the company
Help hundreds of leading e-commerce companies ship and track packages

Requirements

What you’ll need

Bachelor’s degree in computer science, information systems, information technology, or coding certification through a coding bootcamp
5+ years of related experience, or master’s degree and 3+ years of related experience, or equivalent related work experience
Proficient in at least one programming language (Python, Ruby, Go, JavaScript, C# or similar)
Understanding of RESTful APIs and interpreting requests/responses
Basic understanding of SQL database queries
Strong organizational skills
Ability to handle communication with multiple internal teams
Ability to tailor technical communication to all levels of customer understanding
Willingness to adapt to an evolving work environment
Ability to manage multiple projects against timelines
Sense of urgency to drive customer progress
Excellent verbal and written communication skills
Capable quantitative thinker who learns quickly
Authorized and based in the United States

Benefits

Comp & perks

Comprehensive medical, dental, vision, and life insurance
Competitive compensation package and equity
Monthly work from home stipend of $50
Flexible work schedule and paid time off
Collaborative culture with a supportive team
Unlimited growth opportunities
Opportunity to make massive contributions at a hyper-growth company
Opportunity to make an impact on a product helping ship millions of packages per day