EasyPost

Support Engineer

• Provide first-level contact for customer inquiries, requests, and technical issues through various communication channels
• Provide timely and effective solutions to customer problems
• Maintain a professional and courteous demeanor with customers
• Diagnose and resolve technical issues related to products, software, or services
• Analyze root causes and provide solutions or workarounds
• Collaborate with technical teams and engineers to escalate and resolve complex issues
• Handle escalations from the Tier 1 Support Team
• Collaborate as part of a small team across the company
• Help hundreds of leading e-commerce companies ship and track packages

Technical Support Engineer