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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting multi-carrier shipping solutions, with strong coding skills in C#, Angular, VBScript, JavaScript, and HTML. Proficient in SQL database queries and capable of managing multiple support issues while maintaining excellent communication with clients and internal teams.
Highest-signal resume keywords
C# CodingAngular DevelopmentSQL Database QueriesExcellent Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
C#AngularVBScriptJavaScriptHTMLSQLWindows AdministrationSoftware TestingDatabase AdjustmentsTechnical Troubleshooting
Soft Skills
Strong Organizational SkillsAbility to AdaptSense of UrgencyExcellent Written CommunicationExcellent Verbal Communication
Certifications & Qualifications
Bachelor’s Degree in Computer ScienceCoding Certification
Industry Keywords
Multi-Carrier Shipping SolutionClient ConfigurationTechnical SupportTeam-Based EnvironmentProblem Resolution
Tech Stack
Tools & technologiesAngularJavaScriptSQL
About the role
Key responsibilities & impact- Provide top-notch support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution
- Work with Support Techs and Integration Engineers to support current software
- Assist with client configurations, daily shipping tasks, and troubleshooting technical issues
- Follow up with clients to ensure problems are solved
- Make minor software and database adjustments with guidance from team leadership
- Test and deploy software updates
- Recognize and escalate problems requiring immediate action
- Establish trust and rapport with customer contacts to support issue resolution
- Work in a fast-paced, team-based environment
Requirements
What you’ll need- Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 2+ years of related experience
- Coding experience or ability to pick up C#, Angular, VBScript, JavaScript, and HTML
- Basic understanding of SQL database queries
- Basic Windows computer and server administration
- Strong organizational skills
- Ability to handle communication with multiple internal teams
- Willingness to adapt to an evolving work environment
- Ability to manage multiple support issues at one time
- Sense of urgency to drive customer progress
- Excellent communication skills
- Fearless when encountering new languages and frameworks
- Ability to juggle and prioritize competing demands on your time
- Excellent written and verbal communication skills
- Must be authorized and based in the United States
- Must be able to lift 15 pounds at any given time
- 10% travel required
Benefits
Comp & perks- Comprehensive medical, dental, vision, and life insurance
- Competitive compensation package and equity
- Monthly work from home stipend of $50
- Flexible work schedule and paid time off
- Collaborative culture with a supportive team
- Unlimited growth opportunities
- Opportunity to make massive contributions at a hyper-growth company
- Opportunity to make an impact on a product helping ship millions of packages per day