Account Manager

EatClub

. Visit and build strong relationships with restaurant partners across your territory .

Posted 9/17/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Hospitality Sales, with a strong focus on upselling, revenue growth, and partner relationship building. Proficient in data analysis and performance reporting to drive partner satisfaction and retention.

Highest-signal resume keywords

Account ManagementUpsellingData AnalysisRelationship BuildingTerritory Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hospitality SalesAccount ManagementRevenue GrowthChurn ReductionPerformance ReportingData InsightsOnboardingCampaign ManagementProcess ImprovementSaaS

Soft Skills

Organisational SkillsCommunication SkillsProactive AttitudeAdaptabilityCollaboration

Industry Keywords

Food TechHospitalityMarketplacesTerritory-Based RolesField-Led Roles

About the role

Key responsibilities & impact

Visit and build strong relationships with restaurant partners across your territory
Monitor partner performance using dashboards and data insights
Identify risks early and proactively reduce churn through consultative conversations
Lead onboarding, activation, and optimisation for new partners
Spot and deliver growth opportunities, including campaigns, upsells, and new features
Balance field visits with desk-based planning and analysis
Provide feedback and contribute ideas to improve account management processes and reporting
Find new upsell and cross-sell opportunities
Help the business generate new leads and grow your postcode
Own and optimise a portfolio of restaurants for long-term retention and growth
Design and test interventions to improve partner performance and satisfaction
Collaborate with internal teams to refine account management playbooks and reporting
Shape processes and workflows in a rapidly growing business
Support new market launches and establish local best practices
Take full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership

Requirements

What you’ll need

3+ years’ experience in Hospitality Sales or Account Management
Track record of upselling and growing revenue within existing accounts
Experience working to retention, churn reduction, or revenue-related goals
Strong organisational and communication skills, both in-person and in writing
Comfort balancing autonomy with structured ways of working
Confidence managing a portfolio across field and desk-based work
Experience in food tech, hospitality, marketplaces, or SaaS (extra awesome)
Established relationship in hospitality scene in Sydney (extra awesome)
Exposure to territory-based or field-led roles (extra awesome)
Enjoyment of data analysis and performance reporting (extra awesome)
Interest in process improvement and helping build scalable ways of working (extra awesome)
Curious, proactive, and confident in building relationships with partners
Motivated to take ownership of outcomes while valuing support and collaboration
Comfortable mixing partner-facing work with data analysis and planning
Adaptable and effective in a scaling environment where processes are evolving
Passionate about delivering real value to partners

Benefits

Comp & perks

Join a high-growth, international business at an exciting stage of the AU expansion
A balanced role combining autonomy, structure, and meaningful support
Shape how the Account Management function grows and scales
Work closely with high-quality restaurant partners, influencing their success
Be part of a collaborative culture that values thoughtful execution and continuous improvement
Staff discounts and dining vouchers to enjoy through EatClub
Optional $5 voucher for first-time users who try EatClub using code ECAPPLY5