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About the role
Key responsibilities & impact- Visit and build strong relationships with restaurant partners across the territory
- Monitor partner performance using dashboards and data insights
- Identify risks early and proactively reduce churn through consultative conversations
- Lead onboarding, activation, and optimisation for new partners
- Deliver growth opportunities, including campaigns, upsells, and new features
- Balance field visits with desk-based planning and analysis
- Provide feedback and contribute ideas to improve account management processes and reporting
- Find new upsell and cross-sell opportunities
- Help generate new leads and grow the postcode
- Own and optimise a portfolio of restaurants for long-term retention and growth
- Design and test interventions to improve partner performance and satisfaction
- Collaborate with internal teams to refine account management playbooks and reporting
- Shape processes and workflows in a rapidly growing business
- Support new market launches and establish local best practices
Requirements
What you’ll need- 3+ years’ experience in Hospitality Sales or Account Management
- Track record of upselling and growing revenue within existing accounts
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills, both in-person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk-based work
- Experience in food tech, hospitality, marketplaces, or SaaS
- Established relationship in hospitality scene in Brisbane
- Exposure to territory-based or field-led roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and helping build scalable ways of working
Benefits
Comp & perks- Staff discounts and dining vouchers
- Autonomy, structure, and meaningful support
- Collaborative culture
- Opportunities to shape and scale the Account Management function
- Opportunities to take on larger territories and lead new city launches