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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Hospitality Sales, with a strong focus on upselling, revenue growth, and partner retention. Proficient in data analysis and performance reporting to drive strategic decision-making and process improvements.
Highest-signal resume keywords
Account ManagementUpsellingRevenue GrowthData AnalysisRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hospitality SalesAccount ManagementRevenue-Related GoalsChurn ReductionPerformance Reporting
Soft Skills
Organisational SkillsCommunication SkillsAutonomyCollaboration
Industry Keywords
Food TechHospitalityMarketplacesSaaSTerritory-Based Roles
About the role
Key responsibilities & impact- Take full ownership of a portfolio of restaurant partners across the territory
- Visit partners and build strong relationships with restaurant operators
- Monitor partner performance using dashboards and data insights
- Identify risks early and proactively reduce churn through consultative conversations
- Lead onboarding, activation, and optimisation for new partners
- Identify and deliver growth opportunities, including campaigns, upsells, and new features
- Balance field visits with desk-based planning and analysis
- Provide feedback and contribute ideas to improve account management processes and reporting
- Find new upsell and cross-sell opportunities
- Help generate new leads and grow the postcode
- Own and optimise restaurant portfolios for long-term retention and growth
- Design and test interventions to improve partner performance and satisfaction
- Collaborate with internal teams to refine account management playbooks and reporting
- Help scale processes and workflows in a rapidly growing business
- Support new market launches and establish local best practices
Requirements
What you’ll need- 3+ years’ experience in Hospitality Sales or Account Management
- Track record of upselling and growing revenue within existing accounts
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills, both in-person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk-based work
- Experience in food tech, hospitality, marketplaces, or SaaS (extra awesome)
- Established relationship in hospitality scene in Sutherland Shire (extra awesome)
- Exposure to territory-based or field-led roles (extra awesome)
- Enjoyment of data analysis and performance reporting (extra awesome)
- Interest in process improvement and helping build scalable ways of working (extra awesome)
Benefits
Comp & perks- Join a high-growth, international business at an exciting stage of the AU expansion
- A balanced role combining autonomy, structure, and meaningful support
- Shape how the Account Management function grows and scales
- Work closely with high-quality restaurant partners, influencing their success
- Collaborative culture that values thoughtful execution and continuous improvement
- Staff discounts and dining vouchers to enjoy through EatClub
- Opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales