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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Hospitality Sales, with a strong focus on upselling, revenue growth, and partner relationship management. Proficient in data analysis and performance reporting to drive partner satisfaction and commercial success.
Highest-signal resume keywords
Account ManagementUpsellingRevenue GrowthData AnalysisRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hospitality SalesChurn ReductionPerformance ReportingConsultative ConversationsOnboardingActivationOptimisationCampaign ManagementCross-SellingLead Generation
Soft Skills
Organisational SkillsCommunication SkillsAutonomyCollaboration
Industry Keywords
Food TechHospitalityMarketplacesSaaSTerritory-Based RolesField-Led Roles
About the role
Key responsibilities & impact- Own a portfolio of restaurant partners across Adelaide
- Visit partners and build strong relationships across the territory
- Monitor partner performance using dashboards and data insights
- Identify risks and reduce churn through consultative conversations
- Lead onboarding, activation, and optimisation for new partners
- Identify and deliver growth opportunities, including campaigns, upsells, and new features
- Balance field visits with desk-based planning and analysis
- Provide feedback and ideas to improve account management processes and reporting
- Find new upsell and cross-sell opportunities
- Help generate new leads and grow the postcode
- Design and test interventions to improve partner performance and satisfaction
- Collaborate with internal teams to refine playbooks and reporting
- Support scaling efforts, new market launches, and local best practices
- Own commercial success and contribute to EatClub’s expansion in Australia
Requirements
What you’ll need- 3+ years’ experience in Hospitality Sales or Account Management
- Track record of upselling and growing revenue within existing accounts
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills, both in-person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk-based work
- Experience in food tech, hospitality, marketplaces, or SaaS (extra awesome)
- Established relationship in Adelaide’s hospitality scene (extra awesome)
- Exposure to territory-based or field-led roles (extra awesome)
- Enjoyment of data analysis and performance reporting (extra awesome)
- Interest in process improvement and scalable ways of working (extra awesome)
Benefits
Comp & perks- Join a high-growth, international business at an exciting stage of the AU expansion
- A balanced role combining autonomy, structure, and meaningful support
- Opportunity to shape how the Account Management function grows and scales
- Collaborative culture valuing thoughtful execution and continuous improvement
- Staff discounts and dining vouchers through EatClub
- Optional $5 voucher for first-time users to try EatClub; no impact on application or interview process
