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eBay

L2 Support Lead Engineer

eBay

. Provide L2 production support for customer-facing and internal business-critical applications .

Posted 9/17/2026full-timeSalt Lake City • Texas • United StatesSenior💰 $98,000 - $130,800 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in L2 Production Support and Site Reliability Engineering, with strong capabilities in troubleshooting, automation, and monitoring of business-critical applications. Proficient in scripting and building automation frameworks to enhance operational efficiency and system stability.

Highest-signal resume keywords
L2 Production SupportScripting Skills (Python, Java, Shell)Automation Framework DevelopmentMonitoring and Observability ToolsTroubleshooting in High-Availability Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Application SupportProduction SupportSite Reliability EngineeringRoot Cause Analysis (RCA)Automation SolutionsREST APIsBatch JobsIntegration-Based SystemsLog AnalysisSelf-Healing Workflows
Soft Skills
Excellent CommunicationDocumentation Skills
Industry Keywords
Customer-Facing ApplicationsInternal Business-Critical ApplicationsContinuous ImprovementSLA ComplianceOn-Call Rotations

Tech Stack

Tools & technologies
Distributed SystemsJavaPython

About the role

Key responsibilities & impact
  • Provide L2 production support for customer-facing and internal business-critical applications
  • Troubleshoot, analyze, and resolve complex issues across distributed systems and integrations
  • Perform root cause analysis (RCA) and implement permanent fixes to prevent recurrence
  • Design and implement automation solutions to reduce operational toil and improve MTTR
  • Develop scripts/tools for monitoring, alerting, log analysis, and self-healing workflows
  • Support and maintain contact center platforms and integrations
  • Partner with Engineering, QE, Infrastructure, and Business teams during releases and incidents
  • Participate in on-call rotations and ensure SLA compliance
  • Drive continuous improvement of support processes and platform stability

Requirements

What you’ll need
  • 5+ years of experience in Application Support / Production Support / L2 Support / Site Reliability Engineering roles
  • Strong scripting or programming skills (Python, Java, Shell, or similar)
  • Experience building or maintaining automation frameworks
  • Experience with REST APIs, batch jobs, and integration-based systems
  • Hands-on experience with monitoring and observability tools
  • Strong troubleshooting skills in high-availability environments
  • Excellent communication and documentation skills
  • This role cannot offer any sort of visa sponsorship

Benefits

Comp & perks
  • Target bonus
  • Restricted stock units (as applicable)
  • Medical benefits
  • Financial benefits
  • 401(k) eligibility
  • Paid time off (PTO)
  • Parental leave