Manager, Customer Growth – Activation

eBay

. Lead the day-to-day work of the CRM specialist team, coaching them to deliver against call, activation and engagement targets .

Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $66,800 - $114,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce workflows, reports, and dashboards while leading a high-performing CRM specialist team to achieve sales and engagement targets. Utilizes data-driven strategies to enhance customer outreach and team productivity in the automotive parts and B2B ecommerce sectors.

Highest-signal resume keywords

Salesforce WorkflowsTeam LeadershipData-Driven Decision MakingOutbound Sales StrategyCRM Program Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceData AnalysisCampaign StrategyCall Cadence ManagementReportingDashboardsCustomer EngagementSales OperationsPerformance MeasurementTeam Building

Soft Skills

CoachingCommunicationAnalytical ThinkingProblem SolvingAdaptability

Certifications & Qualifications

BS/BA Degree

Industry Keywords

Automotive PartsAftermarketDealership Parts BuyingB2B EcommerceCustomer Success

About the role

Key responsibilities & impact

Lead the day-to-day work of the CRM specialist team, coaching them to deliver against call, activation and engagement targets
Set and manage call cadence and campaign strategy for outbound outreach to repair shops, dealerships and distributors
Build and refine Salesforce workflows and templates supporting targeted, timely customer outreach
Use data to prioritize outreach and measure effectiveness
Improve team processes and tools to increase productivity and results
Drive Salesforce adoption and data quality across the team
Build reporting and dashboards and share performance insights and recommendations with the Head of Strategy
Help build the team through hiring, onboarding and team structure
Serve as the voice of the customer in product development, sales strategy and go-to-market plans
Represent WHI at trade shows and industry events
Manage a team of CRM specialists making high-volume outbound customer calls
Report directly to the Head of Strategy

Requirements

What you’ll need

5+ years in inside sales, sales operations, customer growth or customer success
2+ years leading teams
Proven track record of building and leading high-performing outbound or inside sales teams
Deep, hands-on Salesforce experience, including workflows, reports and dashboards
Experience launching or scaling a CRM-driven sales or customer engagement program
Highly analytical and data-driven
Experience managing call cadences and multi-touch campaign strategy
Strong ability to learn technical concepts and communicate them clearly
Experience in automotive parts, aftermarket, dealership parts buying, or B2B ecommerce preferred
BS/BA degree required
Ability to travel occasionally to trade shows and industry events
Remote roles are not eligible for U.S. visa sponsorship

Benefits

Comp & perks

Maternal and paternal leave
Paid sabbatical
Financial security and retirement benefit plans
401(k) eligibility
Paid time off, including PTO
Parental leave
Medical, financial, and other benefits
Target bonus
Restricted stock units (as applicable)
Diversity and inclusion programs
Remote work with occasional travel