Customer Support

• Provide customer service to EBM customers by phone, chat, email, and in person, ensuring quality, efficiency, and effective resolution
• Manage and resolve more complex issues or those not resolved during the first contact
• Handle critical cases when necessary
• Support the team in resolving questions and requests by sharing knowledge, guidance, and best practices
• Organize and keep work and support materials up to date
• Contribute to standardizing information and sharing knowledge gained through training
• Identify and propose improvements to customer service processes, tools, and workflows
• Work across service queues, monitoring requests and priorities across different channels
• Provide in-person service at EBM customer service locations according to a predefined schedule
• Support operational requests related to the customer journey and other in-person activities
• Travel to cities where EBM developments are located for occasional initiatives, when necessary
• Perform other activities related to the Customer Relations Center, as required by the department

Explore Customer Relations Assistant at ebm. Review requirements and application details.