Customer Proposals Specialist

EBSCO Information Services

. Develop technically accurate, customer-focused responses to RFPs, RFIs, RFQs, proposals, clarifications, and other procurement documents for FOLIO and related EBSCO SaaS solutions .

Posted 9/18/2026full-timeAlabama • United StatesJuniorMid-Level💰 $60,240 - $86,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in proposal development and project coordination, with a strong focus on customer communication and technical writing. Proficient in managing multiple projects and collaborating with diverse stakeholders in library technology environments.

Highest-signal resume keywords

Proposal DevelopmentProject CoordinationTechnical WritingLibrary Systems KnowledgeRFP Response Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proposal DevelopmentProject ManagementResearch SkillsTechnical WritingLibrary Systems Implementation

Soft Skills

Communication SkillsCollaborationAttention to Detail

Certifications & Qualifications

Master of Library ScienceMaster of Library and Information Science

Industry Keywords

RFPRFQRFILibrary WorkflowsIntegrated Library System

About the role

Key responsibilities & impact

Develop technically accurate, customer-focused responses to RFPs, RFIs, RFQs, proposals, clarifications, and other procurement documents for FOLIO and related EBSCO SaaS solutions
Analyze customer requirements to identify response needs, potential gaps, clarification questions, and areas requiring subject matter expert input
Research FOLIO capabilities, library workflows, integrations, implementation approaches, and related EBSCO solutions
Coordinate proposal projects from initial review through submission, including requirements analysis, assignments, timelines, stakeholder follow-up, document preparation, and final quality review
Collaborate with Sales, Product Management, Implementation, Technical Support, Information Security, Legal, and other subject matter experts
Translate technical product information and library systems concepts into clear, concise, customer-focused language
Maintain reusable FOLIO and library systems content within the RFP response repository
Review proposal content for accuracy, consistency, completeness, compliance, grammar, and overall response quality

Requirements

What you’ll need

2+ years’ experience working in a sales or comparable corporate environment with a proven record of successful communications and/or writing experience
2+ years of professional writing, research, project coordination, proposal development, or comparable experience requiring the interpretation and communication of detailed information
Demonstrated experience managing multiple projects or deadlines while coordinating information and deliverables across multiple stakeholders
Experience implementing or migrating to an integrated library system or library services platform
Experience as a systems librarian, technical services librarian, electronic resources librarian, implementation librarian, or in a comparable library technology role
Experience responding to RFPs, RFIs, technical questionnaires, procurement documents, or other formal customer requirements
Strong research and writing skills
Knowledge of library systems and workflows
Project management skills
Master of Library Science, Master of Library and Information Science, or equivalent graduate library degree is preferred/sets the candidate apart

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance
Flexible spending accounts
Retirement Savings Plan
Paid Parental Leave
Holidays and Paid Time Off (PTO)
Mentoring program
Training and support
Development and career growth opportunities
Hybrid or remote work models, subject to the work policy