Serials Sales Manager, Specialist

EBSCO Information Services

. Drive growth, retention, and strategic development of EBSCO’s Serials Subscription Services portfolio .

Posted 10/7/2026full-timeUnited StatesSeniorLead💰 $122,695 - $175,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving growth and retention strategies for Serials Subscription Services, with a strong focus on the academic library market. Proficient in developing and executing strategic sales plans, managing customer relationships, and delivering impactful presentations.

Highest-signal resume keywords

7+ Years Of Sales ExperienceLibrary And Information Science Master's Degree (MLS/MLIS)Experience Selling Into The Academic MarketCRM Software FamiliarityStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentAccount ManagementMarket Trend AnalysisFinancial Report InterpretationComplex Sales Cycle Management

Soft Skills

Excellent Communication SkillsPublic Speaking ExperienceCritical Thinking SkillsDetail-OrientedSelf-Motivated

Tools & Technologies

Microsoft Office SuiteCRM Software

Industry Keywords

Serials Subscription ServicesAcademic Library MarketLibrary Journals Collection DevelopmentCustomer Experience ManagementSales Pipeline Management

About the role

Key responsibilities & impact

Drive growth, retention, and strategic development of EBSCO’s Serials Subscription Services portfolio
Partner with Regional Sales Managers to build and maintain relationships with key customer stakeholders
Lead strategic customer conversations
Serve as the serials subject matter expert
Deliver presentations and support complex sales cycles
Advise on serials strategy and workflows
Build and drive targeted account strategies, including growth plans, retention strategies, and risk mitigation
Develop and execute strategic sales plans to achieve SSD revenue targets
Own renewal strategy for SSD accounts
Identify risks, gaps, and expansion opportunities
Identify and advance new sales opportunities
Drive upsell and cross-sell efforts across publisher packages, title lists, and services
Collaborate with Account Services Managers, Customer Service, Operations, and publisher partners
Ensure accurate renewals and a seamless customer experience
Maintain and manage a strong sales pipeline
Ensure accurate CRM reporting, forecasting, and opportunity progression
Monitor market trends, competitive activity, and customer feedback to inform sales strategy, product positioning, and improvements

Requirements

What you’ll need

7+ years of sales experience
Previous experience selling into the academic market is preferred
7 years of library experience working with serials or acquisitions workflows, or a combination
Ability and willingness to travel up to 60%
Must have valid driver’s license
Knowledge of Microsoft Office Suite: Word, PowerPoint, Excel, Teams, and Outlook
Live within the territory or near a major airport near the territory: AZ, AK, CA, HI, ID, NM, NV, MT, OR, UT, or WA
Excellent communications skills, oral and written
Public speaking experience
Master’s Degree in Library and Information Science (MLS/MLIS) preferred
Selling into the academic library market within the serials segment is preferred
Knowledge of library journals collection development and market trends
Use or familiarity with CRM software
Strong organizational skills
Self-motivated, critical thinking skills, well organized, detail-oriented, flexible, creative, and thrives in a fast-paced environment
Ability to read, analyze, and interpret financial reports
Ability to respond to common inquiries from customers or members of the business community
Ability to effectively present information to management and public groups

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance
Flexible spending accounts
Retirement Savings Plan
Paid Parental Leave
Holidays and Paid Time Off (PTO)
Mentoring program
Resources, tools, training, and support
Development and career growth opportunities
Remote work flexibility and work life balance