Service Technician I

ECAM

. Provide customers with real-time (24/7) support for issues logged or created by health check systems, monitoring centers, and customers relating to CCTV systems installed on the client side .

Posted 10/27/2026full-timeIloilo • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing 24/7 technical support for CCTV systems, including troubleshooting NVR computers, IP cameras, and network devices. Capable of managing ticket handling and incident management while ensuring customer satisfaction through effective communication and documentation.

Highest-signal resume keywords

Technical Support EngineeringCCTV Systems TroubleshootingIncident ManagementRemote TroubleshootingCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NVR ComputersIP CamerasVOIP DevicesNetwork SupportTicket HandlingIncident ManagementRemote TroubleshootingHealth MonitoringTechnical DocumentationCustomer Support

Soft Skills

CommunicationCustomer ServiceProblem-SolvingTeam CollaborationAdaptability

Tools & Technologies

VNCTeamViewerSplashtopMonitoring SystemsDatabase Management

Certifications & Qualifications

Microsoft CertificationITIL CertificationCompTIA CertificationCisco Certification

Industry Keywords

CCTVIP CamerasVMS SystemsTechnical SupportService Desk

Tech Stack

Tools & technologies

ReactVoIP

About the role

Key responsibilities & impact

Provide customers with real-time (24/7) support for issues logged or created by health check systems, monitoring centers, and customers relating to CCTV systems installed on the client side
Serve as technical support engineer in a designated COG Group
Troubleshoot and update NVR computers, IP cameras, VOIP devices, networks, routers, and related security equipment
Respond to L1 tickets within required target response/resolution times and update users on ticket progress
Participate in customer and company focus groups
Document and log all contacts and actions in the database according to specified guidelines
Conduct ongoing health monitoring of customer systems and react promptly to trouble/failure notifications
Provide regular ticket updates, communicate with stakeholders, and document resolutions
Provide immediate customer assistance for emergency and urgent fixes
Create temporary workarounds for immediate customer issues where appropriate
Escalate issues to Level 2/Field with concise descriptions, actions, and required traces
Follow customer issues through completion to ensure resolution and customer satisfaction
Provide 24x7 shifting at L1 support
Perform additional responsibilities as required within the designated solution

Requirements

What you’ll need

Fresh College Graduates of Bachelors Degree in Information Technology, Computer, Engineering, or Business
Professional Technology Certifications (Microsoft, ITIL, Comptia, Cisco, etc) are preferred but not required
Applicants with 0-2 years of working experience in a similar technology role, with entry-level technical support experience on Service Desk, End User Computing support services, or Remote Service function
Basic knowledge or experience in desktop and network support
Basic knowledge in Remote Troubleshooting (VNC\TeamViewer\Splashtop)
Basic understanding of CCTV with IP Cameras, VMS Systems, and network appliances
Basic knowledge on Ticket Handling and Incident Management
Can understand and communicate in English
Willingness and ability to provide 24x7 shifting at L1 support

Benefits

Comp & perks

Day 1 HMO for you and two (2) of your dependents
Annual and Performance Based Salary Increase
Additional Leave Credits
Limitless growth
Opportunity to work with skillful team members
Involvement in innovation, transformation and evolution of surveillance technology