ECAM

Billing Specialist

• Accurately input customer orders from Salesforce per the products provided in each customer opportunity, including product numbers, service items, and pricing
• Solve product discrepancies when serial numbers do not match expectations due to previous unrecorded product swaps
• Process equipment changes at customer sites on contracts to maintain correct serialized product numbers
• Process attrition opportunities in Salesforce by updating end dates on billing contracts
• Follow up with field team members or sales for information regarding serialized part numbers needed in billing contracts
• Handle information for new installations, attritions, and pricing questions
• Perform other duties as assigned by the supervisor

Billing Contract Specialist

• Accurately input customer orders from Salesforce per the products provided in each customer opportunity, including product numbers, service items, and pricing
• Solve product discrepancies when serial numbers do not match expectations due to previously unrecorded product swaps
• Process equipment changes at customer sites on contracts to maintain correct serialized product numbers
• Process attrition opportunities in Salesforce by updating end dates on billing contracts
• Follow up with field team members or sales for required serialized part numbers and pricing information for new installations, attritions, or questions
• Perform other duties as assigned by the supervisor