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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing technical support for CCTV systems, including troubleshooting NVR computers, IP cameras, and network devices. Capable of managing ticket handling and incident management while ensuring customer satisfaction through effective communication and documentation.
Highest-signal resume keywords
Technical Support EngineeringCCTV Systems TroubleshootingRemote TroubleshootingTicket HandlingCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NVR ComputersIP CamerasVOIP DevicesNetwork SupportRemote TroubleshootingIncident ManagementHealth MonitoringTechnical DocumentationCustomer SupportTroubleshooting
Soft Skills
CommunicationCustomer ServiceProblem SolvingTeam CollaborationAttention to Detail
Tools & Technologies
VNCTeamViewerSplashtopMonitoring SystemsDatabase Management
Certifications & Qualifications
Microsoft CertificationITIL CertificationCompTIA CertificationCisco Certification
Industry Keywords
CCTVIP CamerasVMS SystemsEnd User ComputingService Desk
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Provide customers with real-time (24/7) support for issues logged or created by health check systems, monitoring centers, and customers relating to CCTV systems installed on the client side.
- Serve as technical support engineer in the designated COG Group.
- Troubleshoot and update NVR computers, IP cameras, VOIP devices, networks, routers, and related security equipment.
- Respond to L1 tickets within required target response/resolution times and update users on ticket progress.
- Participate in customer and company focus groups.
- Document and log all contacts and actions in the database according to specified guidelines.
- Conduct ongoing health monitoring of customer systems and respond promptly to trouble/failure notifications.
- Provide regular ticket updates, communicate with stakeholders, and document resolutions.
- Provide immediate customer assistance for emergency and urgent fixes.
- Create temporary workarounds for immediate customer issues where appropriate.
- Escalate issues to Level 2/Field with concise descriptions, actions, and required traces.
- Follow customer issues through completion to ensure resolution and customer satisfaction.
- Perform additional responsibilities as required within the designated solution.
Requirements
What you’ll need- Fresh College Graduates of Bachelors Degree in any of the following courses - Information Technology, Computer, Engineering and Business.
- Professional Technology Certifications (Microsoft, ITIL, Comptia, Cisco, etc) are preferred but not required.
- Applicants with 0-2 years of working experience in similar technology role with entry level technical support experience on Service Desk, End User Computing support services or Remote Service function.
- Basic knowledge or experience in desktop and network support.
- Basic knowledge in Remote Troubleshooting (VNC\TeamViewer\Splashtop).
- Basic understanding of CCTV with IP Cameras, VMS Systems, network appliances.
- Basic knowledge on Ticket Handling and Incident Management.
- Can understand and communicate in English.
Benefits
Comp & perks- Day 1 HMO for you and two (2) of your dependents.
- Annual and Performance Based Salary Increase
- Additional Leave Credits
- Get to work with skillful team members and experience limitless growth.
- 24x7 shifting at L1 support