Service Technician II

ECAM

. Act as a point of contact for the shift team, providing direction and feedback during shifts and ensuring processes are followed.

Posted 10/7/2026full-timePasig • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support for CCTV systems, including troubleshooting and maintenance of NVR computers, IP cameras, and VoIP devices. Proficient in incident management and ticket handling, ensuring timely resolution and customer satisfaction.

Highest-signal resume keywords

CCTV Systems SupportNVR TroubleshootingIncident ManagementTechnical Documentation CreationRemote Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CCTVIP CamerasNVRVoIPNetwork TroubleshootingDesktop SupportMonitoring SystemsTicket HandlingIncident ManagementRemote Support

Soft Skills

Communication SkillsAnalytical SkillsProblem-Solving SkillsPresentation Skills

Tools & Technologies

ZabbixPrometheusVNCTeamViewerSplashtop

Certifications & Qualifications

Microsoft CertificationITIL CertificationCompTIA CertificationCisco Certification

Industry Keywords

Technical SupportEnd User ComputingService DeskRemote ServiceIP Telephony

Tech Stack

Tools & technologies

PrometheusVoIP

About the role

Key responsibilities & impact

Act as a point of contact for the shift team, providing direction and feedback during shifts and ensuring processes are followed.
Provide real-time 24/7 support for issues relating to client-side CCTV systems.
Serve as the lead for technical concerns in the designated COG Group.
Troubleshoot and update NVR computers, IP cameras, VOIP devices, networks, routers, and related security equipment.
Assist in creating technical documents and training materials.
Conduct ongoing health monitoring of customer systems and respond to trouble/failure notifications.
Respond to tickets within target response/resolution times and update users on ticket progress.
Provide ticket updates, communicate with stakeholders, and document resolutions.
Provide immediate assistance for emergency and urgent fixes.
Create temporary workarounds for immediate customer issues where appropriate.
Escalate issues to Level 2/Field with concise descriptions, actions, and required traces.
Follow customer issues through completion to ensure resolution and customer satisfaction.
Provide 24x7 shifting at L1 support.
Participate in company focus groups and technology projects.
Communicate outages, maintenance schedules, and service disruptions.
Perform planned and unplanned technical maintenance work.
Act as escalation point for COG Engineers.
Perform additional responsibilities as required within the designed solution.

Requirements

What you’ll need

Graduates of Bachelors Degree in any of the following courses - Information Technology, Computer, Engineering and Business.
Professional Technology Certifications (Microsoft, ITIL, Comptia, Cisco, etc) are preferred but not required.
Applicants with 3-4 years of working experience in similar technology role, preferably with intermediate technical support experience on Service Desk, End User Computing support services or Remote Service function.
Experience in CCTV with IP Cameras, VMS Systems, network appliances.
Knowledge of monitoring systems such as Zabbix, Prometheus, etc.
Knowledge/Experience in desktop support.
Knowledge in Remote Troubleshooting (VNC\TeamViewer\Splashtop).
IP Telephony or VoIP routing experience is a plus.
Ticket Handling and Incident Management.
Good Communication and Presentation skills.
Demonstrated analytical and problem-solving experience.

Benefits

Comp & perks

Day 1 HMO for you and two (2) of your dependents.
Annual and Performance Based Salary Increase
Additional Leave Credits
Limitless growth
Skillful team members and community impact opportunities