Technical Support Specialist

ECCO Gulf WLL

. Perform routine system maintenance, software fixes/updates, and preventive maintenance .

Posted 10/2/2026full-timeDoha • QatarMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system maintenance, troubleshooting, and database administration, with a strong focus on continuous service improvement and customer communication. Proficient in software installations, networking fundamentals, and ITIL practices to enhance operational efficiency.

Highest-signal resume keywords

SQL Server TroubleshootingITIL Foundation v3/2011 CertificationSoftware Installation and ConfigurationNetworking Fundamentals (TCP/IP, HTTP)Hardware Diagnostic and Repair

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQL Server Database AdministrationScripting/Programming KnowledgeRoot-Cause AnalysisDisaster RecoverySystem Performance AnalysisProcess ImprovementTechnical DocumentationBreak/Fix ActivitiesPreventive MaintenanceBiometric Concepts

Soft Skills

Great Troubleshooting SkillsProactive CommunicationCustomer Liaison

Tools & Technologies

ITSM ToolVision-Box Equipment

Certifications & Qualifications

ITIL Foundation v3/2011 Certification

Industry Keywords

Information Security PrinciplesPublic Key Infrastructure (PKI)Electronic ComponentsRobotic Fundamentals3rd Level Support

Tech Stack

Tools & technologies

ITSMSQLSwitchingTCP/IP

About the role

Key responsibilities & impact

Perform routine system maintenance, software fixes/updates, and preventive maintenance
Respond to incidents and perform break/fix activities to restore equipment operation
Participate in Problem Management through on-site observations
Recommend process and tool improvements
Identify continuous service improvement opportunities
Troubleshoot critical in-house and third-party applications and Microsoft SQL Servers
Perform basic SQL Server database troubleshooting and disaster recovery when necessary
Conduct root-cause analysis and resolve faults remotely and at client sites
Liaise with customers on-site and remotely
Communicate proactively with the Service Delivery Manager, escalate issues, and identify service improvement opportunities
Provide on-site early life support and train system users
Analyze system performance in relation to business benefits
Document and publish technical knowledge-base articles
Document resolutions and recommendations in the ticketing system
Install, configure, and set up Vision-Box equipment according to manuals or supervisor instructions

Requirements

What you’ll need

Experience in software and OS installations and configurations
Knowledge of networking fundamentals (TCP/IP, HTTP, routing and switching, etc.)
Database administration fundamentals (setup, data queries, backup/restore)
Hardware diagnostic and repair experience with basic understanding of electrical and electronic components
3rd level support experience
Great troubleshooting skills
Basic understanding of ITIL v3/2011
Degree in Computer Science, Electronics or related competency (highly desirable)
Scripting/Programming knowledge (highly desirable)
Electronic/Robotic fundamentals (highly desirable)
Basic understanding of Information Security principles, security protocols, and Public Key Infrastructure (PKI) (highly desirable)
Basic knowledge of biometric concepts and technologies (highly desirable)
Basic knowledge and usage of an ITSM tool (highly desirable)
ITIL Foundation v3/2011 certification (highly desirable)