ECCO Gulf WLL

IT Support

• Perform routine system maintenance, software fixes/updates, and preventive maintenance
• Respond to incidents and perform break/fix activities to restore equipment operation
• Participate in Problem Management through on-site observations
• Recommend process and tool improvements
• Identify continuous service improvement opportunities
• Troubleshoot critical in-house and third-party applications and Microsoft SQL Servers
• Perform basic SQL Server database troubleshooting and disaster recovery when necessary
• Conduct root-cause analysis and resolve faults remotely and at client sites
• Liaise with customers on-site and remotely
• Communicate proactively with the Service Delivery Manager, escalate issues, and identify service improvement opportunities
• Provide on-site early life support and train system users
• Analyze system performance in relation to business benefits
• Document and publish technical knowledge-base articles
• Document resolutions and recommendations in the ticketing system
• Install, configure, and set up Vision-Box equipment according to manuals or supervisor instructions

Technical Support Specialist