Technical Support Specialist

ECCO Gulf WLL

. Perform routine system maintenance, software fixes and updates, and preventive maintenance .

Posted 11/2/2026full-timeDoha • QatarMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and maintaining systems, with a strong foundation in database administration and networking fundamentals. Proficient in providing technical support and improving service delivery through proactive communication and process enhancements.

Highest-signal resume keywords

SQL Server Database TroubleshootingNetworking FundamentalsITIL Foundation v3/2011 CertificationHardware Diagnostic and RepairScripting/Programming Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System MaintenanceSoftware FixesPreventive MaintenanceBreak/Fix ActivitiesRoot-Cause AnalysisDatabase AdministrationTroubleshootingInstallation and ConfigurationDisaster RecoveryTechnical Documentation

Soft Skills

Great Troubleshooting SkillsProactive CommunicationCustomer Liaison

Tools & Technologies

ITSM ToolVision-Box EquipmentTicketing System

Certifications & Qualifications

ITIL Foundation v3/2011 Certification

Industry Keywords

Information Security PrinciplesPublic Key Infrastructure (PKI)Biometric Concepts and TechnologiesElectronic FundamentalsRobotic Fundamentals

Tech Stack

Tools & technologies

ITSMSQLSwitchingTCP/IP

About the role

Key responsibilities & impact

Perform routine system maintenance, software fixes and updates, and preventive maintenance
Respond to incidents and perform break/fix activities to restore equipment operation
Participate in Problem Management through on-site observations
Recommend process and tool improvements
Identify continuous service improvement opportunities
Troubleshoot critical in-house and third-party applications and Microsoft SQL Servers
Perform basic SQL Server database troubleshooting and disaster recovery for MSSQL Server when necessary
Conduct root-cause analysis and resolve faults remotely and at client sites
Liaise with customers on site and remotely; communicate proactively with the Service Delivery Manager
Escalate issues and identify service improvement opportunities
Provide on-site early life support and train system users
Analyse system performance in relation to business benefits
Document and publish articles in the Technical Services Knowledge Base
Document resolutions and recommendations in the Ticketing System
Install, configure, and set up Vision-Box equipment according to installation manuals or supervisor instructions

Requirements

What you’ll need

Professional experience
Experience in software and OS installations and configurations
Knowledge of networking fundamentals (TCP/IP, HTTP, routing and switching, etc.)
Database administration fundamentals (setup, data queries, backup/restore)
Hardware diagnostic and repair experience with basic understanding of electrical and electronic components
3rd level support experience
Great troubleshooting skills
Basic understanding of ITIL v3/2011
Degree in Computer Science, Electronics or related competency (highly desirable)
Scripting/Programming knowledge (highly desirable)
Electronic/Robotic fundamentals (highly desirable)
Basic understanding of Information Security principles, security protocols, and Public Key Infrastructure (PKI) (highly desirable)
Basic knowledge of biometric concepts and technologies (highly desirable)
Basic knowledge and usage of an ITSM tool (highly desirable)
ITIL Foundation v3/2011 certification (highly desirable)