CRM Supervisor

Ecglobal Business

. Supervise ECGlobal’s panelist relations teams, ensuring best practices in contact, engagement, and support.

Posted 9/18/2026full-timeSalvador • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing panelist relations and communication strategies, with a focus on CRM systems and database performance analysis. Proficient in developing engagement strategies and overseeing content creation for effective communication with panel members.

Highest-signal resume keywords

HubSpot ExperienceBrevo Platform KnowledgeCRM ManagementDatabase Quality ControlCommunication Strategy Execution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies

Email PlatformsSMS CommunicationWhatsAppRegistration ValidationPoints-Exchange Platforms

Industry Keywords

Panelist RelationsEngagement StrategiesCustomer ServiceKPI AnalysisContent Creation

About the role

Key responsibilities & impact

Supervise ECGlobal’s panelist relations teams, ensuring best practices in contact, engagement, and support.
Serve as the focal point for communication with panelists from the existing base and client lists.
Execute the communication strategy for panel members.
Manage communication, CRM, customer service, and points-exchange platforms, including email, SMS, WhatsApp, and registration validation.
Report platform usage to the manager for budget control.
Direct the maintenance and expansion of the panelist base and support member acquisition campaigns.
Support the registration of new respondents and ensure the quality control, validation, and cleansing of the database.
Develop active and passive engagement strategies in accordance with SLAs and quality standards.
Continuously monitor database performance and analyze campaign and customer service KPIs.
Prepare reports to improve communication with panelists.
Lead and execute the creation of content, messages, and communication templates.
Suggest copy and oversee the creation of HTML assets.
Support the community and project teams with communication initiatives and problem resolution.
Facilitate communication between company teams and panel members.

Requirements

What you’ll need

Experience with HubSpot
Knowledge of the Brevo platform

Benefits

Comp & perks

Food allowance
Meal allowance
Work-from-home allowance
Medical insurance
Dental insurance
TotalPass or Wellhub membership to promote well-being
Birthday day off
Discounts on courses, universities, and language institutions
Stefanini Academy — a platform offering free, up-to-date online courses with certificates
Mentoring — global mentoring platform
Benefits and discounts club featuring leading establishments