Ecglobal Business

Community Manager

• Support the management and operation of ECGlobal’s and its partners’ community platforms
• Collaborate on participant engagement activities and the execution of research conducted within the communities
• Support the understanding of briefs and topics, contributing to the planning, production, scheduling, and publication of content
• Monitor interactions on posts, support moderation, and encourage member participation
• Review comments and content posted by users, flagging inappropriate interactions
• Program surveys on the platforms, including links, embed codes, and call-to-action text
• Monitor response collection and notify the responsible analyst when the response target is nearing completion
• Organize and compile survey results, tracking spreadsheets, response databases, and incentive records
• Keep records and tracking spreadsheets up to date
• Prepare learning summaries and reports for supervisor or management review
• Assist with publishing and removing surveys or content submitted by other teams
• Provide general support for community operations

Community Analyst

Customer Success Manager

• Supervise ECGlobal’s panelist relations teams, ensuring best practices in contact, engagement, and support.
• Serve as the focal point for communication with panelists from the existing base and client lists.
• Execute the communication strategy for panel members.
• Manage communication, CRM, customer service, and points-exchange platforms, including email, SMS, WhatsApp, and registration validation.
• Report platform usage to the manager for budget control.
• Direct the maintenance and expansion of the panelist base and support member acquisition campaigns.
• Support the registration of new respondents and ensure the quality control, validation, and cleansing of the database.
• Develop active and passive engagement strategies in accordance with SLAs and quality standards.
• Continuously monitor database performance and analyze campaign and customer service KPIs.
• Prepare reports to improve communication with panelists.
• Lead and execute the creation of content, messages, and communication templates.
• Suggest copy and oversee the creation of HTML assets.
• Support the community and project teams with communication initiatives and problem resolution.
• Facilitate communication between company teams and panel members.

Community Analyst

CRM Supervisor