Account Executive

Echo Global Logistics

. Support day-to-day freight execution for transactional brokerage accounts .

Posted 9/21/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $46,826 - $66,692 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in freight brokerage processes, including load building, quoting, and appointment scheduling, while maintaining high service levels and effective communication with customers and internal teams.

Highest-signal resume keywords

Freight Brokerage ProcessesLoad BuildingCustomer SupportAnalytical CapabilityProactive Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Load BuildingStandard QuotingAppointment SchedulingDocument CollectionLoad Coverage MonitoringException ResolutionService Recovery CoordinationCapacity CoordinationAuditabilityShipping Trend Interpretation

Soft Skills

Clear CommunicationBusiness JudgmentComposure Under PressureDecisivenessCollaborative Approach

Industry Keywords

Transactional Brokerage AccountsTL ModeLTL ModeCustomer Resolution AlignmentService Levels

About the role

Key responsibilities & impact

Support day-to-day freight execution for transactional brokerage accounts
Manage load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes
Monitor load coverage and escalate issues to maintain high service levels
Develop understanding of freight brokerage processes and quote standard TL lanes
Maintain accurate load records, complete inputs, clear notes, and auditability
Resolve standard exceptions using SOPs and guidelines
Provide routine load updates and respond to basic customer support requests
Keep sales representatives and senior operators informed with structured updates
Partner with Financial Ops, Billing, and Carrier Ops teams to resolve issues
Coordinate capacity, service recovery, and additional customer charges
Provide proactive exception communication and drive customer resolution alignment

Requirements

What you’ll need

Clear, confident written and verbal communication skills
Ability to handle sensitive service issues, set expectations, and guide customers through decisions
Sound business judgment and analytical capability
Ability to interpret shipping trends and identify risks and opportunities
Ability to remain composed and decisive in a fast-paced environment
Ability to balance multiple priorities while maintaining a high standard of service
Proactive, ownership-driven mindset
Collaborative approach across sales, carrier operations, and internal teams

Benefits

Comp & perks

Opportunities to grow your career through expertise in customer success, account strategy, and technology-enabled service delivery
Access to training and development
Benefits information available on the company careers page