Echo Global Logistics

Security Engineer

• Triage, investigate, and respond to alerts across the SOC queue, hitting SLAs and following playbooks
• Lead incident investigations, gather evidence, correlate events, and coordinate containment and recovery
• Build and tune AI-assisted and agentic workflows across SIEM, SOAR, and EDR, including Claude via API
• Engineer detection content, including rules, queries, and alert tuning mapped to MITRE ATT&CK
• Write and maintain SOAR playbooks and automation scripts to reduce manual work and accelerate response
• Proactively hunt for threats by forming and testing hypotheses against current adversary TTPs
• Maintain the SOC technology stack, including integrations, health, and content engineering across platforms
• Maintain SOX and SOC 2 Type 2 audit-ready evidence, including logging coverage, incident records, and procedures
• Partner with IT, Cloud, Risk, and Compliance to embed telemetry and clearly surface findings

Account Executive

• Support day-to-day freight execution for transactional brokerage accounts
• Manage load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes
• Monitor load coverage and escalate issues to maintain high service levels
• Develop understanding of freight brokerage processes and quote standard TL lanes
• Maintain accurate load records, complete inputs, clear notes, and auditability
• Resolve standard exceptions using SOPs and guidelines
• Provide routine load updates and respond to basic customer support requests
• Keep sales representatives and senior operators informed with structured updates
• Partner with Financial Ops, Billing, and Carrier Ops teams to resolve issues
• Coordinate capacity, service recovery, and additional customer charges
• Provide proactive exception communication and drive customer resolution alignment

Administration

• Coordinate and execute the onboarding process for new Roadtex and EchoChill clients
• Act as the key onboarding lead across Sales, IT, Operations, and Finance
• Serve as the single point of contact for new clients
• Coordinate contract execution, credit terms establishment, TMS carrier onboarding, and solution training
• Implement and train customers on CustomerConnect web-based technology
• Gather information and requirements from new customers
• Ensure smooth handoff of accounts from Sales to Account Managers and CSR departments
• Develop implementation plans and timelines across IT, Operations, Product Management, and Account Management
• Partner with Operations to set up account infrastructure throughout the implementation lifecycle
• Work with the Pricing team to set up customer-specific pricing
• Assure 100% client satisfaction

Security Engineer

Account Executive

Implementation & Onboarding Administrator