Account Executive

Echo Global Logistics

. Support day-to-day freight execution for transactional brokerage accounts .

Posted 11/5/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in freight brokerage processes, including load building, standard quoting, and appointment scheduling for TL and LTL modes. Excels in customer communication and collaboration with internal teams to ensure high service levels and effective issue resolution.

Highest-signal resume keywords

Freight Brokerage ProcessesLoad BuildingStandard QuotingCustomer ServiceAnalytical Capability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Load BuildingStandard QuotingAppointment SchedulingDocument CollectionLoad Coverage MonitoringSOP ResolutionAccurate Load RecordsFreight ExecutionService RecoveryAuditability

Soft Skills

Clear CommunicationProactive MindsetCollaborative ApproachComposure Under PressureSound Business Judgment

Industry Keywords

TL FreightLTL FreightCustomer SupportService LevelsEscalation ManagementFinancial OperationsCarrier OperationsShipping TrendsRisk IdentificationLong-Term Customer Outcomes

About the role

Key responsibilities & impact

Support day-to-day freight execution for transactional brokerage accounts
Manage load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes
Monitor load coverage and escalate issues to maintain high service levels and minimize missed loads
Develop expertise in freight brokerage processes and quote standard TL lanes by the end of the first year
Maintain accurate load records and clear documentation to minimize rework and support auditability
Resolve standard exceptions using SOPs and escalate issues when severity or guardrails require it
Provide routine load updates and respond to basic customer support requests
Keep sales representatives and senior operators informed with structured updates
Partner with Financial Ops, Billing, and Carrier Ops teams to resolve accounting and carrier partner issues
Coordinate capacity for built loads, service recovery, and additional customer charges
Receive coaching and training while being monitored against role expectations
Communicate proactively with customers regarding tracking updates, load reschedules, and escalations

Requirements

What you’ll need

Clear, confident written and verbal communication skills
Ability to handle sensitive service issues, set expectations, and guide customers through decisions
Sound business judgment and analytical capability to interpret shipping trends, identify risks and opportunities, and make recommendations
Ability to remain composed and decisive in a fast-paced environment while balancing multiple priorities
High standard of customer service
Proactive, ownership-driven mindset focused on long-term customer outcomes
Collaborative approach across sales, carrier operations, and internal teams
Ability to manage load building, standard quoting, appointment scheduling, and document collection for TL and LTL freight
Ability to resolve standard exceptions using SOPs and guidelines
Ability to maintain accurate load records, complete inputs, clear notes, and auditability
Ability to develop understanding of freight brokerage processes for TL loads and quote standard TL lanes by the end of the first year

Benefits

Comp & perks

Access to training and development designed to strengthen customer relationship and logistics industry skills
Benefits information available via Echo’s careers page