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Account Executive – SNE
Echo Global Logistics. Support day-to-day freight execution for transactional brokerage accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in freight brokerage processes, load management, and customer service while effectively collaborating with sales and operations teams to ensure high service levels and customer satisfaction.
Highest-signal resume keywords
Freight Brokerage ProcessesLoad ManagementCustomer ServiceAnalytical CapabilityCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Load BuildingQuotingAppointment SchedulingDocument CollectionLoad Coverage MonitoringService RecoveryCapacity CoordinationTracking UpdatesAuditabilitySOP Compliance
Soft Skills
Clear CommunicationProactive MindsetCollaborative ApproachBusiness JudgmentDecisiveness
Industry Keywords
Transactional BrokerageTLLTLCustomer SuccessAccount StrategyTechnology-Enabled Service Delivery
About the role
Key responsibilities & impact- Support day-to-day freight execution for transactional brokerage accounts
- Manage load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes
- Support sales representatives in outbound selling by managing execution across their book of business
- Monitor load coverage, take action, and escalate issues to maintain high service levels and minimize missed loads
- Develop understanding of freight brokerage processes and quote standard TL lanes by the end of the first year
- Maintain accurate load records, complete inputs, clear notes, and strong auditability
- Resolve standard exceptions using SOPs and guidelines, escalating high-severity issues when required
- Provide routine load updates and respond to basic customer support requests
- Keep sales representatives and senior operators informed with structured updates
- Partner with Financial Ops, Billing, Carrier Ops, sales, and customers to resolve issues and drive closure
- Coordinate capacity, service recovery, tracking updates, load reschedules, and additional customer charges
- Receive coaching and training from the operations manager and monitor performance against role expectations
Requirements
What you’ll need- Clear, confident written and verbal communication skills
- Ability to handle sensitive service issues, set expectations, and guide customers through decisions
- Sound business judgment and analytical capability to interpret shipping trends, identify risks and opportunities, and make recommendations
- Ability to remain composed and decisive in a fast-paced environment while balancing multiple priorities
- High standard of customer service
- Proactive, ownership-driven mindset prioritizing long-term customer outcomes
- Collaborative approach across sales, carrier operations, and internal teams
- Ability to develop expertise in customer success, account strategy, and technology-enabled service delivery
Benefits
Comp & perks- Access to training and development designed to strengthen customer relationship and logistics industry skills
- Benefits information provided via Echo's careers page