Implementation & Onboarding Administrator

Echo Global Logistics

. Coordinate and execute the onboarding process for new Roadtex and EchoChill clients .

Posted 9/15/2026full-timeGreenfield • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating client onboarding processes, ensuring seamless communication across departments, and delivering exceptional customer service in the transportation and supply chain sectors. Proficient in utilizing technology for client training and implementation while maintaining a strong focus on client satisfaction.

Highest-signal resume keywords

Transportation/Supply Chain ExperienceCustomer-Facing ExperienceRoadtex Operating Systems KnowledgeProcess ExecutionExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingImplementation PlanningContract ExecutionTMS Carrier OnboardingCustomerConnect Technology TrainingPricing SetupMultitaskingDetail OrientationOrganizational SkillsProcess Development

Soft Skills

Self-MotivatedExcellent Oral CommunicationExcellent Written CommunicationAbility to Work in Fast-Paced EnvironmentFollow Through with Tasks

Tools & Technologies

PowerPointExcelWord

Certifications & Qualifications

Undergraduate Degree

Industry Keywords

Supply Chain ManagementLogisticsOperations ManagementClient SatisfactionAccount Management

About the role

Key responsibilities & impact

Coordinate and execute the onboarding process for new Roadtex and EchoChill clients
Act as the key onboarding lead across Sales, IT, Operations, and Finance
Serve as the single point of contact for new clients
Coordinate contract execution, credit terms establishment, TMS carrier onboarding, and solution training
Implement and train customers on CustomerConnect web-based technology
Gather information and requirements from new customers
Ensure smooth handoff of accounts from Sales to Account Managers and CSR departments
Develop implementation plans and timelines across IT, Operations, Product Management, and Account Management
Partner with Operations to set up account infrastructure throughout the implementation lifecycle
Work with the Pricing team to set up customer-specific pricing
Assure 100% client satisfaction

Requirements

What you’ll need

Transportation/Supply Chain experience required
Experience using PowerPoint, Excel, and Word
Strong knowledge of Roadtex operating systems
Customer-facing experience
5+ years work experience
Ability to travel up to 10-20%
Undergraduate degree required
Supply Chain/Logistics or Operations Management degree preferred
Strong background in customer service and process execution
Proven ability to multitask
Excellent oral and written communication skills
Self-managed and motivated
Ability to work in a fast-paced, fluid environment
Ability to follow through with tasks to completion
Very organized and detail oriented

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Vacation
Flexible Spending Accounts
Work-from-home arrangement
Travel to other locations as needed