Application Support Technician

ECI Software Solutions

. Provide frontline support through phone, email, live chat, self-service cases, and incoming calls .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in software/application support with a strong focus on ERP products, troubleshooting complex technical issues, and delivering exceptional customer service. Proficient in SQL and experienced with monitoring tools, cloud-hosted applications, and Microsoft Office 365.

Highest-signal resume keywords

4+ Years Experience In Software/Application SupportProficiency In SQLExperience With ERP Software ProductsStrong Customer Service BackgroundExcellent Analytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Complex Technical IssuesApplication Performance Bottlenecks ResolutionDatabase ManagementBasic Accounting Principles KnowledgeFoundational Understanding Of TCP/IP, DNS, And HTTPBasic Understanding Of RESTful APIs And SOAP ServicesExperience Analyzing Application LogsAbility To Troubleshoot Cloud-Hosted ApplicationsKnowledge Of AWS, Azure, Or Google CloudProficiency In Windows OS

Soft Skills

Strong Verbal And Written Communication SkillsEmpathetic Customer InteractionAbility To Handle Multiple AssignmentsStrong Decision-Making CapabilitiesHigh-Energy, Can-Do Attitude

Tools & Technologies

Monitoring Tools (Nagios, Splunk, Datadog)Microsoft Office 365 AdministrationERP ProductsSelf-Service Support ToolsSwarm Support Environment

Industry Keywords

ERP SoftwareSupply Chain SoftwareAccounting/Finance SoftwareTechnical TroubleshootingApplication Support

Tech Stack

Tools & technologies

AWSAzureCloudDNSERPSOAPSplunkSQLTCP/IP

About the role

Key responsibilities & impact

Provide frontline support through phone, email, live chat, self-service cases, and incoming calls
Respond to customer inquiries and diagnose software issues
Deliver timely, accurate, empathetic, and user-focused resolutions
Collaborate with swarm support teammates to resolve customer issues efficiently
Share knowledge and expertise within the team
Stay current on evolving ERP product functionality and new releases
Provide expert guidance and resolution for supported ERP products
Collaborate with cross-functional teams on software defects, enhancement requests, and customer concerns
Follow up with customers on outstanding issues
Keep customers informed throughout the resolution process with clear and empathetic communication

Requirements

What you’ll need

4+ years of experience in software/application support
Bonus if experienced with ERP or supply chain-related software products
Experience troubleshooting complex technical issues involving code, data, and environmental components
Strong customer service background
Superior phone etiquette and professional call handling skills
Ability to diagnose and resolve complex application issues and performance bottlenecks
Strong verbal and written communication skills
Ability to convey technical information clearly to technical and non-technical stakeholders
Ability to handle multiple assignments, prioritize tasks, and meet demanding deadlines
Excellent analytical, troubleshooting, and problem-solving skills
Strong decision-making capabilities
Ability to work as part of a fast-paced, high-performance team
Experience in a swarm support environment is a plus
Ability to navigate unfamiliar issues independently and find solutions without direct guidance
High-energy, can-do attitude with strong organizational skills and attention to detail
Passion for helping others and commitment to exceptional customer experiences
Proficiency in SQL
Experience with monitoring tools such as Nagios, Splunk, or Datadog
Experience analyzing application logs
Experience supporting Accounting/Finance software
Proficiency in Windows OS
Foundational understanding of standard IT hardware and equipment
Knowledge of AWS, Azure, or Google Cloud
Ability to troubleshoot cloud-hosted applications
Comprehensive knowledge of Microsoft Office 365 tools, features, and administration
Practical experience with database management
Basic accounting principles knowledge
Foundational understanding of TCP/IP, DNS, and HTTP
Basic understanding of RESTful APIs and SOAP services
Bachelor’s Degree in a relevant field or 4 years of direct, relevant work experience in other ERP and accounting systems, application support, technical troubleshooting, or IT-related roles

Benefits

Comp & perks

Remote work arrangement
Customer-focused support environment
Collaborative swarm support model
Opportunities to collaborate with cross-functional teams
Shared knowledge and collective problem-solving environment