Account Resolution Specialist

ECMC Group

. Connect with borrowers through inbound and outbound calls, providing respectful, solution-focused support .

Posted 10/9/2026full-timeMinneapolis • Minnesota • United StatesJunior💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and collections, with a strong focus on compliance with FFEL student loan regulations. Proficient in educating borrowers on repayment options and maintaining accurate documentation.

Highest-signal resume keywords

Customer ServiceCollections ExperienceFFEL Student Loan ComplianceMicrosoft Office ProficiencySkip Tracing

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Math SkillsDocumentation AccuracyRepayment SolutionsCall QualityRegulatory Compliance

Soft Skills

Solution-Focused SupportEffective CommunicationProblem SolvingRespectful InteractionAdaptability

Tools & Technologies

Microsoft Office SuiteMac Office

Industry Keywords

Student Loan RepaymentDefault ConsequencesBorrower EducationInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Connect with borrowers through inbound and outbound calls, providing respectful, solution-focused support
Educate borrowers on default consequences and available options to resolve default status
Help borrowers maintain and complete chosen repayment solutions
Communicate expectations and responsibilities throughout the resolution process
Provide exceptional customer service to resolve student loan repayment challenges
Meet departmental and company goals related to productivity, call quality, and procedures
Accurately document and update accounts for compliance and regulatory requirements
Conduct skip tracing to help locate borrowers
Maintain updated knowledge of federal student loan program changes
Escalate complex situations to ensure the best borrower experience
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED
1+ years of experience in collections, call center, or customer service role
Ability to use basic math skills while completing daily work responsibilities
Basic proficiency in Microsoft Office suite or Mac Office
Ability to perform each essential duty satisfactorily
Compliance with FFEL student loan regulations and company standards

Benefits

Comp & perks

Medical, dental, and vision insurance plan options, with a generous employer subsidy
Company paid life and disability insurance
Pre-tax flexible spending accounts
Robust wellness programs
Generous 401(k) plan with a company match up to 6%
Additional discretionary 401(k) contribution potential
Holiday time off
Paid time off accrual starting at 20 days/year
Commuter subsidy
Tuition reimbursement up to $10,500/year for approved programs
Student loan payment reimbursement up to $4,800/year
Up to $5,250 of qualifying education benefits reimbursed pre-tax
Commission eligibility, with candidates typically earning an average of about $3,000 per month based on individual performance