ECMC Group

Sales

• Develop and execute integrated email, lead-nurturing, social media, and digital marketing campaigns aligned with business objectives and target audiences
• Monitor campaign performance and recommend improvements to increase awareness, engagement, website traffic, lead generation, and qualified sales opportunities
• Create clear, compelling, and brand-aligned content for websites, newsletters, blogs, social media, webinars, presentations, promotional materials, customer stories, case studies, and thought leadership initiatives
• Leverage AI tools to support content development, automate outreach efforts, and improve marketing efficiency and effectiveness
• Coordinate planning, promotion, registration, logistics, materials, presentations, and follow-up for webinars, virtual events, customer meetings, conferences, and trade shows
• Partner with sales and internal stakeholders to identify target audiences, generate and qualify leads, track opportunities, and support pipeline development
• Develop sales enablement materials, including customer presentations, demonstrations, proposals, one-pagers, brochures, case studies, flyers, and follow-up communications
• Research higher education and EdTech markets, competitor activity, industry trends, customer needs, and emerging opportunities
• Translate market and competitive intelligence into actionable recommendations supporting strategic planning, campaign development, and sales efforts
• Maintain accurate lead, prospect, contact, and campaign data in CRM and marketing systems
• Communicate marketing and sales-enablement results through reports, dashboards, and presentations
• Support customer acquisition and institutional engagement for solutions focused on student success, financial wellness, career readiness, and student loan repayment

Marketing and Sales Specialist

Representative

• Create reports for internal and external use, including daily performance, weekly placement by performance, and monthly reports
• Act as a resource for staff and external agencies regarding updates
• Research and review account issues
• Research rehabilitation balance discrepancies
• Respond to telephone calls, voicemails, emails, and written correspondence from external agencies
• Assist external agencies in the Direct Loan Consolidation process
• Manage balance discrepancy reports and work with lenders for additional funding on rehabilitation accounts
• Manage relationships with external collection agencies
• Track, research, and resolve agency-related issues
• Comply with all ECMC Group policies
• Perform other assigned duties and responsibilities

Agency Relations Representative

Risk

• Plan, execute, and report on complex IT compliance activities
• Lead vendor security risk assessments and review security and compliance provisions within vendor contracts with procurement and legal teams
• Engage management to assess processes, identify control weaknesses, and discuss compliance observations and risks
• Secure management ownership of findings and remediation plans and monitor remediation through completion
• Prepare documentation and draft reports communicating results, risks, and recommendations to improve information system controls and practices
• Plan and execute IT compliance reviews
• Support internal and external audits through evidence preparation and auditor coordination
• Contribute to enterprise risk assessments by identifying emerging risks, control gaps, and improvement opportunities
• Provide guidance and informal coaching to staff on low- to medium-complexity compliance activities
• Manage stakeholder expectations and ensure timely, consistent delivery of compliance services
• Communicate complex compliance concepts to peers, leaders, and business partners
• Perform other assigned duties and responsibilities

Marketing and Sales Specialist

Agency Relations Representative

Information Technology Risk & Compliance Analyst