Agency Relations Representative

. Create reports for internal and external use, including daily performance, weekly placement by performance, and monthly reports .

Posted 9/25/2026full-timeMinneapolis • Minnesota • United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

Key responsibilities & impact

Create reports for internal and external use, including daily performance, weekly placement by performance, and monthly reports
Act as a resource for staff and external agencies regarding updates
Research and review account issues
Research rehabilitation balance discrepancies
Respond to telephone calls, voicemails, emails, and written correspondence from external agencies
Assist external agencies in the Direct Loan Consolidation process
Manage balance discrepancy reports and work with lenders for additional funding on rehabilitation accounts
Manage relationships with external collection agencies
Track, research, and resolve agency-related issues
Comply with all ECMC Group policies
Perform other assigned duties and responsibilities

What you’ll need

Comp & perks

Medical, dental, and vision insurance plan options, with a generous employer subsidy
Company paid life and disability insurance
Pre-tax flexible spending accounts
Robust wellness programs
Generous 401(k) plan with a company match up to 6%
Additional discretionary 401(k) contribution potential
Holiday time off
Paid time off accrual starting at 20 days/year
Commuter subsidy
Tuition reimbursement up to $10,500/year for approved programs
Student loan payment reimbursement up to $4,800/year
Up to $5,250 of qualifying education benefits can be reimbursed pre-tax