Patient Engagement Specialist

ECN

. Conduct a high volume of outbound calls and answer inbound calls, texts, and emails to potential participants .

Posted 11/4/2026full-timeRemote • United StatesJunior💰 $35,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient recruitment and scheduling, utilizing CTMS RealTime for data entry and compliance with HIPAA and GCP standards. Exhibits strong verbal communication and organizational skills to effectively manage patient interactions and support recruitment campaigns.

Highest-signal resume keywords

Patient Recruitment ExperienceCTMS RealTime ProficiencyStrong Verbal CommunicationBilingual (English/Spanish)Goal-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RecruitmentData EntryCall Center TechnologyCRM SystemsMicrosoft Office SuiteMedical Information DocumentationSchedulingPrescreening ProceduresCompliance with HIPAAGCP Standards

Soft Skills

Active ListeningEmpathyOrganizational SkillsAttention to DetailTeam CollaborationAdaptabilityProblem SolvingProfessionalismPatient-Centered Communication

Tools & Technologies

CTMS RealTimeCall Center TechnologyCRM SystemsMicrosoft Office Suite

Industry Keywords

HealthcarePatient AdvocacyRecruitment CampaignsPrivacy/Security ComplianceFast-Paced Environment

Tech Stack

Tools & technologies

Google Cloud Platform

About the role

Key responsibilities & impact

Conduct a high volume of outbound calls and answer inbound calls, texts, and emails to potential participants
Schedule the target number of screening visits per day
Use standardized scripts, prescreening questions, workflows, and procedures within CTMS RealTime to conduct data entry and determine trial eligibility
Accurately document patient interactions, medical information, outcomes, and next steps in CTMS RealTime
Schedule pre-qualified candidates for initial in-office screening visits
Route qualified patients to site staff for further screening or enrollment
Follow up with patients to confirm appointments, reschedule as needed, and minimize no-shows
Provide appointment preparation information, including fasting requirements, items to bring, and expected visit length
Collaborate with site staff to ensure smooth handoff of prescreened patients
Maintain compliance with HIPAA, GCP, and site-specific privacy/security requirements
Meet or exceed daily and weekly call, prescreening, and scheduling targets
Support recruitment campaigns by providing feedback on patient concerns, common questions, and campaign effectiveness
Serve as a professional, compassionate, patient-centered advocate

Requirements

What you’ll need

Degree in healthcare, communications, or related field preferred; equivalent experience considered
Recent graduates considered
Minimum of 1 year of experience in patient recruitment, call center, customer service, or healthcare-related role
Strong verbal communication and active listening skills with an empathetic approach
Ability to explain complex medical or research information in lay-friendly terms
Proficient with call center technology, CRM/CTMS systems, and Microsoft Office Suite
Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment
Bilingual (English/Spanish) preferred
Ability to follow guidelines, policies and procedures
Ability and willingness to follow and take direction
Patient-centered communication
Professionalism
Accuracy and attention to detail
Team collaboration across remote settings
Adaptability and problem solving
Goal- and results-oriented mindset

Benefits

Comp & perks

Bonus eligibility
Work from home
Training, resources and professional development provided